Senior Project Support / Federal Travel Help Desk Specialist - NASA Stennis Space Center

Responsibilities

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations: Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation.
• Travel Voucher Support: Ensuring compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.
• Travel Systems Support: With ConcurGov (CGE) and Go.gov Process Improvement: Assisting with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).
• Communicating travel policy updates.
• Customer Service Excellence.

Requirements

• Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC.
• Extensive background investigation will be performed as a requirement of the job.
• Some travel may be required.
• Comprehensive knowledge of Federal Travel Regulation (FTR).
• Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel.
• Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.