Senior Project Manager (Hybrid/Remote)

Essential Functions and Responsibilities

• Defines the scope of assigned corporate and IT projects in collaboration with stakeholders to determine the best business and technology investments for addressing organizational processes and concerns.
• Responsible for managing all software, certificates, and system upgrades and releases to ensure maximum operational performance of all credit union systems.
• Keeps the VP of Project Management informed of all project updates, scheduled changes, and potential impacts to ensure appropriate resource allocation.
• Pairs with key stakeholders to identify impacts of releases/upgrades and coordinates testing and documentation ahead of scheduled changes.
• Works collaboratively with SVP/Chief Technology Officer and AVP Core Systems to document all versions and/or related release dates.
• Creates documentation to address business requirements based on the viewpoints of each department in the workplace.
• Translates business requirements into project scope; prepares project and technology plans; participates with budget discussions as needed; creates detailed work plans that identify and sequence all required for successful project completion.
• This includes identified risks to the project with mitigation steps, and establishing action plans in the event of project failure.
• Determines the resources required to complete the project; acts as business and IT liaison to assess stakeholder resource allocation and impact to service areas; collaborates with stakeholders to recruit, interview and select staff with the appropriate skills for the project activities; and ensures that all project team members receive an appropriate orientation to the project.
• Leverages change-management principles and practices to guide project outcomes and oversee upgrade schedules, ensuring teams remain informed, aligned, and operating at maximum effectiveness.
• Develops schedules for project completion that effectively allocates the resources to the activities; reviews the project schedule with necessary staff that will be affected by the project activities; directs project activities; revises the schedule as required; cooperates and collaborates with other employees in the spirit of teamwork.
• Determines the objectives and measures upon which the project will be evaluated at its completion; monitors the progress of the project and makes adjustments as necessary to ensure the successful completion of the project; reviews the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards; evaluates the outcomes of the project as established during the planning phase and provide timely updates on projects to the VP Project Management and Executive Leadership.
• Maintains recurring meetings with the SVP/Chief Technology Officer to review the status of systems and software and ensure appropriate documentation and schedules are created to support this key function of the organization.
• Reviews the project schedule with necessary staff that will be affected by the project activities; revises the schedule as required; ensures the project deliverables are on time and at the required level of quality; executes the project according to the project plan; manages staff and tasks within project scope.

Experience

• Minimum 5 years of progressive project management experience, including leading complex, cross-functional, or enterprise-level initiatives is required.
• Experience working closely with executive leadership, technical teams, and business stakeholders to align project objectives and resolve issues is required.
• Experience preparing and delivering project updates, dashboards, and executive-level presentations is required.
• Experience documenting business requirements and converting them into actionable project plans while ensuring cross-departmental alignment is preferred.
• Demonstrated ability to evaluate vendor products, manage vendor relationships, and ensure successful integration of third-party technologies is preferred.

Education

• Bachelor's degree in Business Administration, Information Technology, or in a related field, OR an equivalent combination of education, relevant work experience, or military experience is required.
• PMP certification, or an equivalent, is required.

Other Skills Required

• Must have a track record of building strong, effective teams of people with complementary skills.
• Must possess strong collaborative problem-solving skills and strong project management skills.
• Must have high proficiency with Microsoft 365.
• Must have high proficiency with industry-standard project management software such as ClickUp, Smartsheet, Responsive, or equivalent.
• Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization.
• Must possess strong data analysis skills.
• Must have ability to prioritize demands from multiple projects.
• Must have ability to conduct training, communicate at panel discussions, and make professional presentations, including but not limited to Board and C-Level presentations.