Senior Project Manager, Client Services (Temporary - 2 months)

About Lighthouse

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

About the Role

This is a two-month temporary position. The Senior Project Manager is responsible for managing a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery, and using Lighthouse technologies to drive client satisfaction.

Senior Project Managers are responsible for planning, monitoring, and managing internal and external project communications of pod members. They provide workflow consultation, drive the development of standards, and participate in the daily activities associated with providing eDiscovery support to clients.

Responsibilities

• Respond to client requests and provide consultation to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards.
• Train and develop team members on workflows and eDiscovery best practices.
• Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production.
• Communicate expectations for scope and deadlines to internal and external stakeholders.
• Provide workflow consultation and drive the development of standards.
• Act as an internal escalation resource with deep understanding of Lighthouse workflows, internal tools, and documentation.

Qualifications

• Bachelor’s degree (Master’s or JD a plus) or equivalent experience.
• 6+ years of work experience with at least four years of eDiscovery project management experience.
• 5+ years of successful experience in a law department, law firm, and/or a legal consulting firm or eDiscovery provider.
• Relativity experience required.

Skills

• Excellent eDiscovery skills to provide consultation and create client and project solutions that drive the use of technology and workflows to reduce overall client costs, improve speed, and/or deliver a higher quality product.
• Strong communication skills to effectively transmit information via written (email and forms-based formats) and verbal communications to convey instructions, identify issues, propose solutions, and manage conflicts between internal and external stakeholders.
• Project management skills to successfully manage client relationships and execute projects to completion, deepening Lighthouse relationships to ensure repeat work and increased share of clients’ total spend, and to gain clients’ trust as a consultant.
• Flexibility and adaptability to handle a changing and growing workload.
• Strong project management skills, including the ability to interpret a variety of instructions provided in written and oral form.
• Ability to work both independently and in a team environment.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k with company match.
• Company-paid Life & AD&D, short- and long-term disability, and telemedicine.
• Other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Voluntary insurance plans including accident, hospitalization, critical illness, and pet insurance.

Pay

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary include your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role is also eligible to participate in an annual bonus or incentive program.