Senior Project Manager

About RapDev RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment. We are looking for a Senior Project Manager on our ServiceNow team to take end-to-end ownership of our engagements, including working with our sales team to develop Statements of Work, working with engineers to translate SOWs into project plans, and working directly with customer stakeholders at all levels to execute. We are a deeply customer-centric organization, so prior experience in services consulting is beneficial. This role will be based in our Boston office, with an expectation of coming into the office Tuesday-Thursday each week. Who You Are 10+ years of project management experience in a client or customer-facing roleProven stakeholder management skillsProven experience managing a team of software engineersUnderstanding of project management and delivery methodologiesStrong customer focus What You'll Do Organize technology programs, projects and activities in accordance with the mission and goals of the organizationCreate and manage long-term goals based on expanding customer requirementsWork with leadership to develop a vision, manage a roadmap and operating plan for the programDevelop an evaluation method to assess program strengths and identify areas for improvementWrite project plans to guarantee uninterrupted delivery of servicesManage an engineering team with a diverse array of talents and responsibilitiesEnsure goals are met in areas including customer satisfaction, quality, and team member performance as well as customer trainingImplement and manage changes and interventions to ensure project goals are achievedMeet with stakeholders to make communication easy and transparent regarding project issues and decisions on servicesProduce accurate and timely reporting of program status throughout its life cycleAnalyze risks and issuesWork on strategy with the sales team Compensation Base Salary: $110,000-$150,000 annually, depending on experience Benefits 100% Employee Healthcare Coverage (Medical, Dental & Vision)Retirement Plan (5% 401k Match, IRA)Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)Parental LeaveHybrid Work OpportunitiesFitness & Commuter Subsidies availableEquitySL & LT Disability RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.