Senior Project Manager

Location: United States - time zone flexible on East Coast or West Coast

How you will contribute

Directing and managing large size multi-country/regional/global implementation projects. The Senior Project Manager has a high degree of independence and deals with senior level stakeholders, workers and/or profiles. The senior role applies to the team but also to other project managers within the department, for example by being a mentor, manager of a small team and responsible for onboarding and training new colleagues, leading meetings, sharing best practices within the team and developing new ways of working to improve efficiency and quality.

Your typical day includes

• Directing and managing full end-to-end multi-country, regional, or global implementation projects.
• Serving as the lead point of contact at Steering Board levels during assigned implementations.
• Identifying and mitigating implementation risks and issues while providing a strict audit trail of accountability.
• Managing, coaching, and mentoring a team of project managers to support their long-term growth and skills development.

Responsibilities

Project Management

• Serves as the lead point of contact at Steering Board level during assigned implementations.
• Project/Program management and facilitation of cross border multi regional or global implementations.
• Project Management for MSP, RPO, SOW, Headcount Tracking or blended solution implementations dependent on scale.
• Analyses client current state and establishes the best plan of action for implementation, including scope of implementation (different phases or waves) and appropriate timelines.
• Identifies and mitigates risks and issues and provides an audit trail of accountability.
• Provides regular status reports to the RSR senior stakeholders and Client Project and Senior Stakeholders, as well as Technology Partner key stakeholders.
• Provides consultation to ensure awareness, service practices and procedures, and nurturing of client relations.
• Assesses, plans and implements appropriate implementation approach with required Workstream lead for related services in line with project deliverables.
• Ensures contractual documentation is completed in a timely manner to ensure the project remains on track.
• Creates project management tools in Monday.com and Google to support the implementation and makes sure project team is updating relevant documentation (RAID, Timesheets, Reporting etc).

Leadership & People Management

• Manages the activities of the project related implementation team.
• Provides mentorship to new team members and management of a team of project managers, as well as cross-training to other teams.
• Audits service quality and educates RSR local teams regarding processes and procedures during implementation.
• Supports and deputises for Implementation Director or Lead where required.
• Is the first point of escalation for client and senior stakeholders.
• Assesses/surveys quality of work delivered by team, based on specific customer feedback and develops action plans for individuals to ensure growth of the team.
• Coaches and mentors team members in their development and provides mentorship to assist with reaching their goals.
• Provides training when necessary for the purpose of improving skills or teaching new ones.
• Conducts team meetings to promote teamwork and inform on company updates.
• Identifies and recruits new members of the team or other workstreams to meet service delivery commitments.
• Provides induction, performance management, development, reward and succession planning.
• Provides insight into capacity planning for the team.

Support & Client Management

• Adheres to guidelines, best practices and toolkits for functional implementation of an MSP, RPO, SOW, Head-Count Tracking or Blended solutions.
• Initiates and drives continuous improvements in the way-of-working, tools, methods and solution concepts.
• Provides input and guidance for bids and proposals as required.
• Attends sales presentations with Sales and Solutions team in the capacity of Subject Matter Expert (SME) for complex MSP/RPO/SOW/HCT implementations.
• Contributes to the business development of the client by identifying additional revenue streams – relays information to the responsible operation leader.
• Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
• Liaises with the systems implementation team responsible for the implementation of the e-resourcing package solution, to ensure the technology fully supports the process.
• Works with the Workstream Leads and SME’s, to facilitate their activities for the delivery of the services sold.
• Is the first point of contact for the client regarding implementation.
• Builds strong business relationships with the client at senior management level.

Qualifications

Basic qualifications

• Bachelor or University degree preferably in Business Administration or Economics or relevant business experience.
• More than 5 years’ experience in project management managing complex implementations within the RPO, MSP & SOW industry.

Preferred qualifications / key capabilities

• Evidence of a high level project management knowledge in MSP, RPO and preferably SOW.
• Understanding of the principles and frameworks of successful project management.
• Understanding of project delivery and acceptance process within a fast-paced business environment.
• Awareness of change management methodology (Adkar, Kubler Ross Change Curve etc.).
• Hands-on working mentality and strong attention to detail with a strong leadership approach.
• Good analytical, conceptual, process-oriented, planning, and organizational skills.
• Ability to "think and act promptly" and positively influence tasks under time pressure.
• Strong and open communicator, both verbally and in writing, with excellent customer-facing and interpersonal skills.
• Ability to review ongoing and proposed programs and projects to identify opportunities for reuse and process improvement.
• Demonstrate a high degree of adaptability to move from one project to another and contribute to multiple projects simultaneously.
• Strategic thinking and excellent understanding of the client’s needs; ability to drive transformation projects.
• Good understanding of cultural differences between countries and sensitivity in managing virtual teams.
• Demonstrated skills in Smartsheet, ATS, VMS, or similar recruitment/HR systems.

Leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

• We set direction: anticipating and making decisions that position Randstad for long-term success.
• We achieve: delivering on our goals and operational excellence.
• We care: collaborating and working together to create a sustainable and healthy culture.
• Lead by example: modeling behaviors and standards expected from others, demonstrating courage and accountability.

Benefits

Meaningful, competitive, and equitable rewards

• Base Salary Range: $110,000 - $120,000 (For candidates residing in the United States).
• Financial & Future: 401(k) plan, and the option to take part in Randstad's success through our employee Share Purchase Plan.
• Health & Wellbeing: Comprehensive medical, prescription, dental, vision, AD&D, disability, and life insurance uniquely fitted to your needs, alongside an award-winning wellness program.
• Balance & Flexibility: An environment that promotes work-life balance with "flexibility with intentionality". Enjoy a generous time-off policy including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays.
• Growth & Perks: Rich learning and development opportunities in a fast-changing global environment, plus lifestyle discounts on everything from cell phone plans to car purchases.

Our purpose and culture

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. We thrive for an environment of belonging, safety, and confidence so everyone can bring their whole selves to work and flourish.