Senior Project Manager

About the role

As Senior Project Manager at MAP | WPP Enterprise Solutions, you will be the key delivery lead for flagship global clients, spearheading high-impact CRM initiatives that drive customer engagement, retention, and lifetime value. You will manage end-to-end delivery for premier global brands, act as a strategic backbone connecting project managers, developers, data scientists, and creative designers, and collaborate with talented teammates across the globe to ensure project success.

Responsibilities

• Leading the end-to-end delivery and implementation of CRM and loyalty programs for premier global brands.
• Executing sophisticated, hyper-personalized client communication campaigns from initial concept to global deployment.
• Managing global client relationships from an operational perspective, serving as a trusted strategic partner to ensure project success.
• Developing comprehensive project scopes, complex timelines, and budgets—ensuring deliverables are met efficiently, profitably, and flawlessly.
• Producing high-impact project status reports and compelling presentations for executive client meetings.
• Keeping multi-stream projects on schedule, within budget, and executed to world-class standards.
• Championing project governance and possessing deep expertise in CRM best practices.
• Managing day-to-day engagement with enterprise stakeholders worldwide.

Requirements

• 5+ years of Project Management experience within CRM, digital marketing, or an enterprise agency environment.
• Proven experience working with enterprise global brands (luxury and/or automotive sector experience highly preferred).
• Extensive experience managing key stakeholders across complex, multi-region departments.
• Deep understanding of data-driven workflows, technical projects, and enterprise marketing automation platforms.
• Hands-on experience executing and implementing projects within CRM, web, and/or marketing automation ecosystems.
• Strong proficiency with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Ownership, confidence, and discipline to manage deadlines, estimates, and budgets with precision.
• Exceptional written, verbal, and executive presentation skills in English.

Qualifications

• Adaptable, delivery-focused leader with a proven track record of managing projects for large-scale global accounts.
• Proactive in driving initiatives forward, ensuring campaigns regularly surpass client expectations.
• Positive, solution-driven mindset with the agility to navigate complexities of global matrix organizations.
• Exceptionally organized, able to keep the big picture in focus while maintaining meticulous attention to detail.

Skills

• Strong proficiency with enterprise platforms, preferably Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Hands‑on experience executing and implementing projects within CRM, web, and/or marketing automation ecosystems.
• Deep understanding of data‑driven workflows, technical projects, and enterprise marketing automation platforms.
• Ability to develop comprehensive project scopes, complex timelines, and budgets.
• Ability to produce high‑impact project status reports and compelling presentations for executive client meetings.
• Exceptional written, verbal, and executive presentation skills in English.