Senior Project Manager

Job Summary

The Senior Project Manager oversees high-priority projects from design handoff through implementation, ensuring quality and alignment across all stakeholders, including end users, distributors, and vendors.

Key Responsibilities

• Lead large projects or program-level services from inception to completion.
• Collaborate with teams to define project scope, deliverables, activity sequences, and work estimates, developing a comprehensive project schedule.
• Align with stakeholders to prioritize objectives and establish acceptance criteria, managing expectations throughout.
• Ensure project objectives are met within scope, time, cost, and quality constraints.
• Actively monitor dependencies and risks, escalating and resolving issues as needed.
• Lead and support team members, promoting adherence to process and efficiency.
• Communicate regularly with project resources, internal teams, stakeholders, and vendors on project status.

Required Skills and Qualifications

• 8+ years in IT services, MSP.
• 6+ years as a Project Manager or Program Manager in IT.
• Familiarity with construction projects and experience adjusting IT project plans to align with building schedules.
• Knowledgeable in LAN/WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac/PC support, and cloud solutions.
• Experienced with ConnectWise or similar systems.
• A project management-related certification or degree is strongly preferred.

Work Location & Schedule

This is a hybrid position requiring travel as needed to client sites within the 5 boroughs of New York City and to our Brooklyn office. Standard hours are Monday to Friday, 9am-5:30pm EST.

Benefits

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retail Plan (401(k)) with company match
• Commuter Benefits
• Short-Term Disability Insurance fully paid by the company
• Long-Term Disability Insurance fully paid by the company
• Life and AD&D Insurance, with optional Supplemental Life Insurance
• Paid Time Off, including Paid Parental Leave
• 10 Holidays
• 2 Floating Holidays

THE INTERVIEW PROCESS

• Scheduling email from jobs@charterts.com through Greenhouse
• Screening call with a member of our HR team (30 minutes)
• Technical interview with the Hiring Manager (45 minutes)
• Panel interview with the Hiring Manager and Department Director (60 minutes)
• (If applicable) Executive interview