Senior Project Manager

About the role

The Senior Project Manager works closely with sales and detailing to meet customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups. Industry experience will allow Senior Project Manager to handle a large volume of work efficiently and effectively with little help or supervision. Responsible for communication with the customer and managing all logistics involved with order and delivering goods on a timely basis.

Responsibilities

• Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours.
• Corresponds and follows up with customers by sending final hardware or other schedules for approval.
• Assures a prompt return and communicates changes and progress of schedule.
• Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled.
• Coordinate meetings according to the customer’s schedule and requirements and update salesperson with summary of meetings.
• Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance.
• Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products.
• Monitors production schedules
• Keeps project files orderly and efficiently.
• Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions.
• Attend all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managers
• Mentor less experienced project managers to learn about the D&H industry, Comsense applications, etc. about project management best practices
• Help interview and train new project managers
• Conduct a monthly project managers meeting with all project managers from all teams
• Potentially take large low margin projects the branch has closed and project managers those jobs
• All other duties as assigned

Requirements

• 5-10 years of experience with the industry, required
• Proven project management experience and high technical understanding of products
• Excellent written and verbal communication skills and problem solving skills
• Proficient in Microsoft Products, including but not limited to Excel, Word, and Outlook
• Functional and working knowledge of computers
• Must pass pre-employment background check and drug screen

Qualifications

• Some experience with construction / project management or sales in commercial building materials
• Ability to read and understand construction documents
• Effective time management and organizational skills
• Effective communication skills both verbal and in writing, good mathematical skills
• Understanding of basic construction skills
• Professional and polished in both appearance and speech

Skills

• This would require the ability to lift files, open