Senior Project Manager

About the role

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. The Senior Project Manager works closely with sales and detailing to meet customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups. Industry experience will allow Senior Project Manager to handle a large volume of work efficiently and effectively with little help or supervision.

Responsibilities

• Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours.
• Corresponds and follows up with customers by sending final hardware or other schedules for approval; assures a prompt return and communicates changes and progress of schedule.
• Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled.
• Coordinates meetings according to the customer’s schedule and requirements and updates salesperson with summary of meetings.
• Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance.
• Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products.
• Monitors production schedules.
• Keeps project files orderly and efficiently.
• Manages any project changes, revisions, revised purchase orders and change order documents and Comsense files to show revisions.
• Attends all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managers.
• Mentors less experienced project managers to learn about the D&H industry, Comsense applications, and project management best practices.
• Helps interview and train new project managers.
• Conducts a monthly project managers meeting with all project managers from all teams.
• Takes large low margin projects the branch has closed and project manages those jobs.
• Performs other duties as assigned.

Requirements

• 5–10 years of experience in the industry.
• Proven project management experience and high technical understanding of products.
• Excellent written and verbal communication skills and problem-solving skills.
• Proficient in Microsoft products, including but not limited to Excel, Word, and Outlook.
• Functional and working knowledge of computers.
• Must pass pre-employment background check and drug screen.

Knowledge, Skills and Abilities

• Some experience with construction/project management or sales in commercial building materials.
• Ability to read and understand construction documents.
• Effective time management and organizational skills.
• Effective communication skills both verbal and in writing; good mathematical skills.
• Understanding of basic construction skills.
• Professional and polished in both appearance and speech.

Physical Demands

Ability to lift files, open filing cabinets and bend or stand as necessary. Some job site visits will be required to meet with customers and/or field verify job conditions.

Work Environment

Primarily operates in a professional office environment using standard office equipment. May require driving to and touring project sites for job meetings and site review. Work from home/remote considered for the right candidate.