Senior Project Manager

Responsibilities

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live.
• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts.
• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization.
• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations.
• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations.
• Facilitate customer workshops, requirements sessions, status reviews, and executive updates.
• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget.
• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting.
• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness.
• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection.
• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations.
• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies.
• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes.
• Champion delivery excellence, customer value realization, and scalable implementation practices.

Qualifications and Experience

• Bachelor’s degree in Business, Technology, or Healthcare.
• 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations.
• PMP Certification.
• Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.
• Strong working knowledge of project accounting, budgeting, forecasting, and resource management.
• Proven success leading cross-functional teams without direct authority.
• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors.
• Excellent communication skills and ability to influence stakeholders at all levels.
• Experience in regulated industries or healthcare environments.
• Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability.
• Leverage Lean Six Sigma Green Belt or Black Belt certifications.
• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care.
• Experience using project tools such as Smartsheet, Jira, MS Project, or similar.
• Experience working in global, matrixed organizations.
• Strong customer orientation and ability to guide customers through change.
• Strategic problem-solving and conflict-resolution skills.
• Ability to simplify complexity and communicate clearly.
• Strong organizational discipline and attention to detail.
• Adaptability in fast-moving SaaS environments.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.

Pay

A reasonable estimate of the current base range for this position is: $112,000 - $143,000.