Senior Project Manager

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Responsibilities

• Partner with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement changes/improvements.
• Serve as the primary point of contact to department managers for critical change initiatives, using tools to document program performance, and influencing stakeholders to make strategic changes.
• Plan, organize, monitor, and control projects using appropriate tools and techniques to ensure project completion and benefits are achieved.
• Ensure all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed for the project and that documentation meets Enterprise and LOB requirements.
• Act as central point of contact with responsibility for end-to-end project status, tracking against critical path deadlines and overall business measures of success, ensuring appropriate checkpoints and engagement with cross-functional stakeholders, support for escalations, etc.
• Responsible for development of key project deliverables, in coordination with Process Owner/Business Owners, SMEs, Product Managers, Technology Leads, project team and business partners (Kickoff, Materiality Assessment, System of Record setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.).
• Facilitate and contribute with LOB/SMEs/Technology/Process Design/Reporting to identify primary and secondary metrics; define approach to validate success with data/reporting.
• Ensure all necessary partners and work streams are established during the beginning of the project (e.g., process design, readiness, reporting, QA, testing, etc.).
• Coordinate with partners to track resolution of post-install defects identified within project warranty period; ensure stability of process and transition to BAU.
• Support Program Manager and Portfolio Manager in documenting Program/Project health every month, using the Strategic and Execution and Financial Health conditions, and present to senior leaders when status necessitates.
• Work closely with less experienced project managers and analysts to train, direct, influence outcomes on projects supporting same Programs or Line of Business.
• Define responsibilities and accountabilities for key project roles and oversee the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
• Lead the adoption and sustainment of change initiatives and assess adoption risks.
• Lead remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance.