Senior Project Manager

About the role

The Senior Project Manager in the Professional Services Excellence team is responsible for translating PS priorities into clear, structured plans with timelines, milestones, dependencies, ownership, and measurable outcomes. They lead end-to-end delivery of PS-wide and cross-domain initiatives, removing blockers, creating alignment, and ensuring new processes are adopted.

Responsibilities

• Drive execution and deliver meaningful change
• Translate PS priorities into clear, structured plans with timelines, milestones, dependencies, ownership, and measurable outcomes
• Lead end-to-end delivery of PS-wide and cross-domain initiatives, keeping them moving and making sure they land in operations
• Bring strong change management discipline so new processes, workflows, and tools are adopted across teams and achieve their intended results
• Remove blockers, create alignment, and make sure stakeholders know what is needed from them at every stage
• Shape priorities and provide leverage to PS leadership
• Pressure-test priorities with leadership, assess where the biggest gaps, risks, and opportunities sit, and bring a clear point of view on where to focus
• Turn strategy and broad goals into actionable plans, helping leadership move from intent to execution
• Surface risks, trade-offs, and progress clearly, enabling better and faster decisions
• Cook up coordination work across regions and domains so PS operates as one team rather than isolated verticals

Requirements

Your scope is global. You will work on efforts expected to impact the global team, collaborating with leaders and team members across regions and influencing stakeholders across time zones. Your impact will show up in strong execution on our strategic priorities, clearer processes that reduce friction, and more time for PS teams to focus on delivering value to customers.

Who You Are

• You bring senior-level judgment, maturity, and presence, whether you are a strong L2 stepping up in scope or already operating at Senior level
• You excel at driving clarity in ambiguous environments, connecting the dots, and turning broad goals into structured, actionable plans
• You communicate with precision and adapt your message to different audiences, so stakeholders understand context, expectations, and next steps
• You are a strong connector who builds trust and alignment across teams, even when working remotely or across time zones
• You influence without authority by framing problems clearly, navigating trade-offs, and creating shared ownership for outcomes
• You have a strong sense of ownership and reliability

About the PS Excellence Team

Purpose & mission: The PS Excellence team exists to solve challenges at the root and build the capabilities PS needs to be successful at scale. Their mission is to build the systems, insights, and capabilities that allow PS to deliver consistently, efficiently, and with confidence, as we grow.

What You’ll Do

• Drive execution and deliver meaningful change
• Translate PS priorities into clear, structured plans with timelines, milestones, dependencies, ownership, and measurable outcomes
• Lead end-to-end delivery of PS-wide and cross-domain initiatives, keeping them moving and making sure they land in operations
• Bring strong change management discipline so new processes, workflows, and tools are adopted across teams and achieve their intended results
• Remove blockers, create alignment, and make sure stakeholders know what is needed from them at every stage
• Shape priorities and provide leverage to PS leadership
• Pressure-test priorities with leadership, assess where the biggest gaps, risks, and opportunities sit, and bring a clear point of view on where to focus
• Turn strategy and broad goals into actionable plans, helping leadership move from intent to execution
• Surface risks, trade-offs, and progress clearly, enabling better and faster decisions
• Cook up coordination work across regions and domains so PS operates as one team rather than isolated verticals
• Identify inefficiencies or gaps in how we work, and design improvements that raise consistency, scalability, and delivery quality
• Partner with analytics partners to define metrics, measure impact, and validate that initiatives drive real results
• Drive adoption and follow-through on improvements that reduce friction and give PS teams more time for customer impact
• Partner with tooling owners so our tools match how we work and change lands cleanly across PS

About Adyen

Our annual base salary range for this role is $145,000 - $195,000. To learn more about our compensation philosophy, please click here. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.