Senior Project Engineer of Reliability & Customer Quality

About the role

The Senior Project Engineer of Reliability & Customer Quality serves as a support technical leader focused on improving product reliability, enhancing customer experience, and driving warranty performance across both existing products and New Product Development (NPD). This role combines deep technical expertise with strategic influence, leading complex problem‑solving initiatives, mentoring engineering talent, and partnering cross‑functionally to proactively identify and mitigate reliability risks. The position is onsite, Monday‑Friday, located at N7650 County Rd LS, Sheboygan, WI 53083, with relocation assistance available.

Key Responsibilities

• Co‑lead high‑impact reliability improvement initiatives addressing field, warranty, and customer issues.
• Serve as a key contributor within the NPD process, ensuring reliability requirements are defined, validated, and achieved prior to product release.
• Partner with Product Development teams to identify Critical‑to‑Quality (CTQ) characteristics and develop robust validation plans.
• Drive reliability growth strategies, including risk identification and mitigation for new technologies and designs.
• Act as a support technical escalation point for complex reliability and customer quality concerns.
• Monitor early field performance of new products and lead containment and corrective actions as needed.
• Co‑lead and facilitate advanced problem‑solving efforts using methodologies such as 8D, DMAIC, and 5‑Whys.
• Drive reduction of internal and external failure costs through root cause analysis and sustainable corrective actions.
• Ensure disciplined execution of preventive and corrective measures across design, manufacturing, and supplier‑related issues.
• Analyze warranty, field, and test data to identify trends, prioritize actions, and quantify business impact.
• Apply statistical tools such as Pareto analysis, Weibull analysis, and reliability modeling.
• Support development of reliability targets, warranty projections, and product validation readiness.
• Influence design reviews, including DFMEA, robustness, serviceability, and safety considerations.
• Develop and execute reliability test plans aligned with real‑world operating conditions and risk profiles.
• Ensure closure of all reliability and customer quality issues prior to production release.
• Drive enhancements to reliability engineering processes, tools, and standard work.
• Support development and deployment of best practices and standard operating procedures.
• Champion quality and continuous improvement across the organization.

Requirements

• Bachelor’s degree in Engineering (Mechanical, Electrical, Manufacturing, or related) from an ABET‑accredited institution.
• 5‑7 years of experience in Reliability, Quality, Design, or Manufacturing Engineering.
• 2‑5 years of direct experience in reliability or customer quality within industrial, automotive, engine, generator, or heavy‑equipment environments.

Technical Expertise

• Preferred knowledge of structured problem‑solving methodologies (8D, DMAIC, 5‑Whys).
• Experience with reliability engineering principles, test planning, and data analysis.
• Background in warranty analysis and field failure investigation.

Additional Skills

• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Power BI).

Pay

Salary range: $89,800.00 – $114,100.00. The specific rate offered may be influenced by experience, education, and work location.

Benefits

• Competitive compensation and benefits.
• Health, vision, and dental insurance.
• 401(k) with Rehlko matching.
• Work‑life flexibility.
• Recognition and rewards programs.
• Development and career opportunities.
• Safe and inclusive workplace.

Schedule

Onsite, Monday‑Friday.