Senior Program Manager, Training Development — Command Center

Aurora’s mission is to deliver the benefits of self‑driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, bringing a safer, more efficient, and more accessible future to everyone.

About the role

Reporting directly to the Senior Director of Training, Learning & Culture, the Program Manager, Training Development: Command Center will own the full training portfolio for every Command Center role that keeps the Aurora Driver moving: Remote Assist Specialists, Mission Control Specialists, Dispatchers, and Command Center Leads. This role defines what “ready” means for the people overseeing autonomous trucks in live commercial operation and builds the curriculum, supported by two instructional developers and a direct line to the leader setting Aurora’s operational readiness strategy.

• Own the Command Center training portfolio end‑to‑end (onboarding, refresher, remediation, and train‑the‑trainer) and run the qualification checkpoint that clears a person to work a Command Center position independently.
• Direct the work of instructional developers, setting the instructional design standard and the trainer‑qualification bar consistently across sites, shifts, and employers.
• Keep curriculum anchored to a governing standard: every course cites the SOP it is built from, and every real change to an SOP, tool, alert, or threshold is reflected in the live course.
• Partner with Command Center leadership, Safety, and Product to translate autonomy‑critical software changes and role redesigns into training before they reach the floor, and represent the human‑performance view (cognitive load, vigilance, alert design) for remote monitoring roles.
• Report readiness: qualification status by role, time‑to‑competency, and coverage gaps into Aurora’s weekly Ops Performance Review.

Required Qualifications

• 6+ years in instructional design, curriculum development, or training program management, including 3+ years owning the full training portfolio for a safety‑critical operational population or line of business.
• Demonstrated experience building qualification or certification programs from zero, where a person’s completion gates their authorization to perform the work.
• Track record of building curriculum against controlled documentation (SOPs, work instructions, regulatory standards) and maintaining it through frequent change, with version control and audit‑readiness.
• Experience directing the work of instructional developers or contractors, setting the design standard, reviewing output, and holding quality without direct reporting authority.
• Experience influencing manager‑ and director‑level stakeholders outside your reporting line to adopt a standardized training or qualification practice.
• Working fluency with LMS administration and completion/compliance reporting (Workday Learning or equivalent), and with an established instructional design methodology (ADDIE, SAM, or similar).
• Demonstrated ability to operate where the standard is still being written, scoping curriculum for roles and technology that are actively changing, and re‑sequencing as decisions land.

Desirable Qualifications

• Experience designing training for remote monitoring, dispatch, control‑room, or command‑center roles where operators make time‑pressured decisions on screen.
• Background in a regulated operational qualification environment such as aviation (dispatch, ATC, flight ops), rail, maritime, utilities/grid operations, nuclear, emergency dispatch, or autonomous vehicle operations.
• Familiarity with human factors concepts (fatigue, workload, change saturation, alarm and alert design) and how they shape training design.
• Experience with Kirkpatrick Levels 3–4 evaluation, or otherwise tying training to downstream operational metrics rather than completion counts.
• Experience supporting multi‑site or new‑site launches against a fixed go‑live date, including train‑the‑trainer hand‑off packages.
• Experience training third‑party or customer‑employed staff to a standard your company is accountable for.

Pay

For roles based in Coppell, TX, the salary range for this position is $104,000.00 – $166,000.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

Benefits

• Eligibility for Aurora’s comprehensive benefits package.
• Hybrid work environment with a minimum of three days per week in the office.
• Culture that emphasizes integrity, collaboration, safety, and a commitment to inclusive, high‑performing teams.