Senior Program Manager - Tech, Customer Success Center of Excellence, AWS Specialist and Partner Organization

About the role

The Customer Success Center of Excellence (CS COE) is seeking a Senior Program Manager – Tech with strong technical acumen to serve as the operational backbone for the organization. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including account teams, GTM specialists, and service teams. The Senior Program Manager - Tech will resolve blockers, manage cross-team initiatives, orchestrate QBRs, and serve as a force multiplier to CS COE leadership.

This person will be embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and will play a decisive role in ensuring the CS COE operates with clarity, discipline, and momentum at scale. The ideal candidate is an operator with exceptional judgment, a strong sense of ownership, and a bias for action who anticipates needs, connects dots across the organization, and acts decisively in ambiguous situations. This role requires technical fluency, executive-level communication, discretion with sensitive information, and the ability to manage multiple competing priorities in a fast-paced, high-growth environment.

Responsibilities

• Serve as the operating arm for the CS COE, managing cross-team initiatives that span organizational boundaries and require coordination across CS COE and stakeholder teams.
• Coordinate with stakeholder teams to identify and resolve blockers (including technical blockers), leveraging technical understanding to communicate effectively without requiring translation.
• Own the development and writing of Quarterly Business Reviews (QBRs) for the CS COE, synthesizing business performance data and organizational health metrics into strategic narratives.
• Serve as quality control lead for all planning and strategy documents, ensuring consistency in messaging and alignment with organizational priorities.
• Own the process for development of operational planning documents for the CS COE, driving the end-to-end creation and editing process for critical planning cycles.
• Participate in executive forums, synthesizing complex discussions into key decisions, actionable insights, and decision frameworks that drive organizational alignment.
• Serve as the organizational lead for headcount tracking, maintaining real-time visibility into staffing and partnering with Finance, HR, and Recruiting.
• Manage the CS COE budget, maintaining full visibility into actuals, forecasts, and variances, and own Travel & Expense management.
• Architect and manage the annual summit and events calendar, lead meeting planning, and partner with communications to support speaking engagements and award applications.
• Build and leverage strategic relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive outcomes requiring cross-organizational coordination.
• Proactively identify operational barriers and broker solutions between competing interests across organizational silos.
• Influence senior leaders and drive consensus on contentious issues, removing barriers and accelerating execution on the organization's highest-priority objectives.

Requirements

• 5+ years of technical product or program management experience.
• 5+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
• Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.

About the Team

AWS values diverse experiences. The team fosters an inclusive culture that empowers employees to take pride in what makes them unique. Employee-led and company-sponsored affinity groups promote inclusion, and inclusion events strengthen collaboration. Continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices.

At AWS, you’ll find mentorship, career growth resources, and a commitment to raising the performance bar. The company strives to be Earth’s Best Employer, offering knowledge-sharing and development opportunities to help you grow as a professional.

Work-life balance is a priority. AWS values work-life harmony and supports flexibility to ensure success at work does not come at the expense of personal well-being.

Pay

USA, WA, Seattle - $148,700.00 - $201,200.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.