Senior Program Manager, People Programs & AI

About the role

We’re looking for a full-time Senior Program Manager, People Programs & AI, to join our People team reporting to the VP, Center of Excellence. This role is a remote role based in the USA.

Responsibilities

• HR Program & Transformation Management
  • Lead complex, cross-functional HR initiatives from planning through execution.
  • Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs.
  • Cook stakeholders across multiple HR functions to drive alignment, accountability, and execution.
  • Monitor program progress, identify risks and dependencies, and proactively drive resolution.
  • Facilitate working sessions, steering committees, and executive updates for key initiatives.
  • Document and standardize processes, lessons learned, and best practices across HR programs.
• AI Enablement & Process Optimization
  • Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
  • Partner with HR teams to map current-state and future-state processes.
  • Research emerging AI tools, capabilities, and industry practices relevant to HR.
  • Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions.
  • Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics.
  • Develop recommendations for process improvements that increase scalability and reduce manual work.
  • Help build AI literacy and change readiness across the HR organization.
• Stakeholder Management & Collaboration
  • Build strong partnerships across HR functions and business stakeholders.
  • Influence without direct authority to drive progress on shared goals.
  • Translate complex concepts into clear communications and actionable plans.
  • Balance competing priorities while maintaining focus on strategic outcomes and business value.
  • Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

Requirements

• 5+ years of experience in Human Resources, People Operations, Talent, Organizational Effectiveness, or related people-focused functions.
• 6–10+ years of experience in program management, HR transformation, consulting, business operations, HR operations, or related fields.
• Strong understanding of how generative AI and emerging technologies can be applied to improve employee, manager, and HR team experiences.
• Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders.
• Strong project and program management skills, including planning, execution, governance, and risk management.
• Experience driving process improvement and organizational change initiatives.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to influence and drive outcomes in a highly matrixed environment.
• Strong analytical and problem-solving capabilities.

Qualifications

• Nice-to-have Skills or Experience:
  • Experience supporting HR, People Operations, Talent, or organizational effectiveness functions.
  • Experience evaluating or implementing AI, automation, workflow, or productivity solutions.
  • Familiarity with HR technologies and employee lifecycle processes.
  • Experience with process mapping, change management, or operational excellence methodologies.