Senior Program Manager - Management/Professional Liability Programs

Program Development & Prospecting

• Identify and evaluate new program opportunities, leading due diligence analysis across underwriting, insurance product, legal, and insurance operations.
• Support program structure recommendations, including coverage architecture, underwriting guidelines, and rating frameworks aligned to Counterpart's target classes of business.
• Draft Program Assessment Template documents with a clear understanding of program requirements, participation, and production requirements, with annual projected forecasts.
• Act as the primary point of contact for managing program relationship continuity from inception through consistent production results.

Program Operations & Performance

• Negotiate, execute, and maintain Program Management Agreements; ensure all contractual requirements, service standards, and authority parameters are met on an ongoing basis.
• Conduct regular performance audits and portfolio analyses, measuring results against KPIs established at program inception and surfacing underwriting strategy recommendations to Insurance Product.
• Work cross-functionally with the insurance product team on renewal terms and processes for new and existing program opportunities.
• Identify and drive process improvements that increase efficiency and scalability across program operations.

Client & Partner Relationship Management

• Participate in partner visits and facilitate ongoing communication between agency partners and Counterpart's service team to resolve policy, billing, and underwriting matters.
• Prepare and present materials for stewardship reviews, board meetings, and business updates; coordinate meeting logistics, agendas, and follow-through.
• Attend national trade conferences and industry events as a senior representative of Counterpart's programs business, building relationships and advancing brand presence.
• Review legislative and market developments affecting program structures; proactively recommend coverage enhancements and flag compliance implications.

AI & Platform Fluency

• Leverage AI-powered tools, including Counterpart's internal, to improve program analysis, client reporting, and operational workflow efficiency.
• Bring an experimentation mindset to how technology can accelerate program prospecting, performance monitoring, and client communication.

Qualifications

• Experience in management and/or professional liability insurance, with demonstrated experience in program, captive, or alternative risk structures.
• A track record of managing complex program portfolios, including prospecting, underwriting, regulatory compliance, and program stewardship with minimal oversight.
• Experience leading or contributing substantively to program due diligence, structure design, and inception; not just operational maintenance of existing programs.
• Strong cross-functional instincts: comfortable engaging with actuarial, field underwriting, legal, actuarial, IT, claims, etc at Counterparts to advance program objectives.
• Excellent client relationship skills, with experience managing multi-stakeholder partnerships and representing a company externally at senior levels.
• Comfort operating in a high-velocity, lean environment and determining their own methods and priorities.
• Enthusiasm for AI-forward workflows and a willingness to embed technology into daily practice.
• 7+ years of relevant experience; college degree required.
• Ability and willingness to travel 25-50% of the time. Travel includes program partner visits, stewardship meetings, national trade conferences, and industry events. Counterpart is a fully remote company; travel expectations are tied to program partner geography and industry event calendar.

Pay

Our estimated pay range for this role is $180,000 to $210,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience. We also offer performance bonuses.