Senior Program Manager, Last Mile Tech SME
About the role
Amazon Logistics (AMZL) is seeking a Senior Program Manager, Tech Subject Matter Expert (SME) to work within the Last Mile network. The role involves partnering with tech organizations on business requirement documents, acting as a gatekeeper for prioritizing software enhancements, and driving process improvements.
Responsibilities
- Partner with tech organization on the business requirement documents (BRD)
- Highlight areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
- Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles
- Measure and establish standard rates for standard work to be used for labor and capacity planning
- Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
- Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale
Qualifications
- Bachelor's degree
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 4+ years of driving process improvements experience
Basic Qualifications
- Bachelor's degree
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Company Information
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Learn more about our benefits at here.