Senior Program Manager, Global Security Operations Centers (GSOCs)

About the role

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In support of that mission, Microsoft Global Security protects what matters most: the safety of our people, the continuity of our operations, and the security of Microsoft's assets and workplaces worldwide. The Senior Program Manager, Global Security Operations Centers (GSOCs), serves as the strategic operational leader responsible for the performance, effectiveness, and continuous evolution of Microsoft's GSOCs located in Redmond, WA, and Hyderabad, India.

Responsibilities

The successful candidate will lead operational governance of Microsoft’s GSOC supplier partners, drive technology and process modernization initiatives, coordinate cross-functional security operations programs, and strengthen enterprise situational awareness capabilities. This role drives operational excellence across a 24x7 security operations environment that provides security monitoring, alarm response, incident intake, dispatch, event escalation, travel security support, emergency communications, and crisis management capabilities.

• Drive operational excellence across the Americas Global Security Operations Centers, ensuring the delivery of consistent, high-quality 24x7 monitoring, dispatch, notification, incident escalation, and security operations support services.
• Establish operational priorities, performance measurements, and service delivery expectations aligned with Global Security objectives and stakeholder needs.
• Monitor operational performance through key performance indicators (KPIs), service level agreements (SLAs), operational metrics, and customer experience measures.
• Analyze operational trends, identify service gaps, and implement corrective actions to improve operational effectiveness, resiliency, and efficiency.
• Develop and maintain operational scorecards, reporting mechanisms, and business reviews that communicate operational performance to leadership and stakeholders.
• Ensure operational procedures, escalation protocols, and response frameworks remain effective, current, and aligned with evolving business requirements.

Qualifications

• 4+ years experience in security program or program management or related field OR equivalent experience.
• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions.

Preferred qualifications include a Bachelor's Degree in Business, Emergency Management, Criminal Justice, Security Management, Intelligence Studies, Technology Management, or related field and 8+ years of experience in security operations, crisis management, command center operations, emergency communications, intelligence operations, physical security, or related disciplines.

Skills

• Experience operating within a 24x7 mission-critical environment.
• Experience utilizing operational metrics, service level agreements, and performance reporting to drive continuous improvement.
• Experience leading complex cross-functional projects involving multiple stakeholders.
• Experience communicating effectively with executive leadership, external partners, and business stakeholders.
• Professional certifications such as CPP, PSP, ASIS CSMP, PMP, CBCP, CEM, or equivalent industry certifications.

Pay

The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Schedule

This role requires participation in rotating 24x7 on-call responsibilities and responding to significant incidents and emergency situations outside normal business hours as required. Domestic and international travel may be required as business needs dictate.