Senior Program Manager, Educational Partnerships

Weekly Work Hours: 40. FLSA status: Exempt.

About the Role

Responsible for collaboration and communication with regional high schools to develop and implement opportunities for students to participate in Collegiate Academy, Early College High School, and P-TECH programs or comprehensive dual credit opportunities. These opportunities serve public, private, charter, and home school students aiming to achieve certificates, degrees, and prepare for seamless transfer to universities and employment.

Manage planning for student cohort information, orientation, application, enrollment, transition, and graduation processes, summer bridge programs, and campus student engagement activities. May oversee centralized Educational Partnerships functions focused on improving the quality of the Dallas College student experience in dual credit, including continuous improvement efforts with enrollment management, faculty support, pathways development, and monitoring of dual credit student college progress and career readiness.

Lead, initiate, and execute initiatives to develop programming supporting specific external and internal partnerships. Ensure business goals are achieved by applying business strategies and developing organizational objectives.

Responsibilities

• Lead the organization of high school and Dallas College personnel in planning for student cohort information, orientation, application, enrollment, transition, and graduation sessions, summer bridge programs, and campus student engagement activities.
• Coordinate cohort progress and pathway monitoring with high school counselors and administrators and Educational Partnership Managers, communicating needs for changes or problem resolution to appropriate Academic Success Deans and department chairs from Dallas College Schools.
• Design and implement enrichment programming to enhance student, partner, and parent experiences in collaboration with internal and external stakeholders, including new student engagement activities, credentialed instructor recruitment and engagement, student and parent workshops, and partnership appreciation events.
• Manage processes for monitoring cohorts’ academic status and communication with high school administrators, students, and parents, planning for cohort transition from high school to college campuses.
• Manage course requests and rosters received from ISD partners to ensure student pathway completion, site adherence to SACSCOC guidelines, and hand-offs to appropriate Educational Partnership personnel, Dallas College Academic Schedule Team, and Deans and Department Chairs of all Schools within Academic Success.
• Coordinate and improve dual credit enrollment management processes with the Academic Schedule Team (AST), Student Success, and Information Technology areas.
• Manage and compile student dual credit enrollment workflows and coordinate communication to school districts, charter, private, and home school students regarding procedures for ordering and receiving learning materials.
• Collaborate with AST and Information Technology on developing workflows and technology applications for more efficient processes.
• Collaborate with Student Success Coaches and faculty on support strategies for dual credit courses.
• Identify methods to enhance engagement and support for external partners around enrollment processes.
• Serve as liaisons for new initiatives associated with stakeholders, engagement activities, technologies, and any other initiative requiring sponsorship by Educational Partnerships.
• Collaborate with school district partners and Student Success areas to provide college and career readiness preparation solutions, including planning for academic preparedness through orientation, bridge programming, workforce internships, and career readiness resources.
• Develop and distribute communication and materials from welcome to graduation specifically for dual credit students.
• Collaborate with Strategic Analytics on producing graduate reports for partners and internal reporting to administrators.
• Coordinate planning for involvement of dual credit students in workshops and events.
• Coordinate the initial development and annual updating of ECHS, P-TECH, and Collegiate Academy pathways with school districts and Dallas College Schools.
• Develop systems for monitoring cohort progress with pathways, recommend adjustments/improvements to ensure successful completion, and coordinate degree audits and graduation applications with Student Success areas.
• Collaborate with Academic Chairs and Deans in the development and maintenance of pathways to ensure program fidelity.
• Support all new Educational Partnerships employee training efforts.
• Complete required Dallas College Professional Development training hours per academic year.
• Perform other job duties as assigned.

Requirements

• Bachelor’s degree.
• Minimum of three (3) years of experience in higher education and/or dual credit administration.
• Official transcripts will be required.
• A current and valid Texas driver’s license is required due to travel throughout the Dallas College area locations.
• Bilingual preferred.

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Skills

• Ability to provide leadership, oversight, and accountability for the operational effectiveness and efficiency of dual credit, Early College High School, and P-TECH partnership agreements, enrollment, learning materials management, pathways development, dual credit student and faculty support, data reporting, and continuous improvement to achieve goals.
• Ability to manage complex projects; plan and evaluate processes or programs; examine and re-engineer operations; recommend policy, develop, and implement new strategies and procedures.
• Ability to effectively train and support colleagues and partners in the implementation of re-engineered processes.
• Ability to support strategic direction by identifying actions necessary to achieve task(s) completion and obtain results meeting timelines, budget, and performance goals.
• Able to collaborate with Dallas College and school district partner leadership and/or stakeholders regarding ways to improve organizational functionality in the best interest of students.
• Ability to exercise effective and efficient program management to advance departmental initiatives.
• Able to create, establish, and implement programs with little oversight in alignment with departmental goals and expectations.
• Knowledge and experience with dual credit administrative programming to execute decision-making related to program management and processes that advance support of dual credit stakeholders.
• Strong leadership and interpersonal skills and the ability to work effectively with stakeholders and constituents within the Dallas College community.
• Able to manage internal and external relationships in ways that promote the best interest of all stakeholders.
• Ability to sustain and improve the work environment in the face of change and environmental challenges.
• Understands and effectively manages group dynamics and ambiguity; maintains confidentiality; acts ethically and with integrity.
• Ability to seek ways to proactively improve organizational processes and outcomes by being objective, evaluating different components and aspects of a situation, and maintaining a balance between the goals of the organization and those of Dallas College.
• Recommends policy/procedural changes to support business needs.
• Ability to design, create, and plan orientation, skill development, and enrichment programs to enhance the overall experience of students, partners, and parents.
• Strong oral and written communication skills.
• Ability to multi-task and manage several projects.
• Strong computer skills.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Pay

Salary Minimum: $77,200.00 Annually.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees.