Senior Program Manager - Director, Services

About the role

For our client, we are seeking a Senior Program Manager - Director, Services to join the team of a leader in the Information Technology space. This role will lead complex SaaS delivery programs with a strong focus on execution, governance, and financial discipline. The position partners closely with internal stakeholders and client teams to keep large-scale implementations on track, ensure production readiness, and drive stable outcomes after go-live. The ideal candidate brings executive presence, hands-on program leadership, and the ability to guide teams through high-pressure delivery environments.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own and execute complex SaaS delivery programs, ensuring timelines, quality, and margins are met
• Stay deeply engaged with project plans, actively managing risks and delivery details
• Drive business outcomes, holding teams accountable for results over process
• Provide clarity and direction during high-pressure delivery moments
• Anticipate and mitigate delivery risks using data and experience
• Ensure production readiness and stabilize post-go-live outcomes for clients
• Leverage tools and automation for efficient planning and execution

Qualifications

• 10+ years of senior leadership experience in enterprise software or SaaS solutions for insurance or financial services
• Success in leading large-scale transformation programs, managing budgets from $5M‑$20M
• In‑depth knowledge of Life, Health, and Annuity insurance operations including policy administration and claims management
• Strong command of delivery governance, risk management, and financial control
• Hands‑on experience with Agile methodologies, NetSuite, Jira, and modern delivery toolchains
• Executive presence for effective communication in boardroom settings and operational forums
• Bachelor's degree required; relevant certifications such as PMP or Scrum Master preferred

Benefits

• Comprehensive employee benefits package starting Day One, including medical, dental, and vision insurance
• Employer‑funded HSA with a high‑deductible health plan and FSA options
• Short‑term and long‑term disability coverage, along with Life/AD&D insurance
• 401(k) plan with employer contributions
• Flexible time off, paid sick days, and 11 paid holidays
• Paid parental/bonding leave and career anniversary leave

Pay

Compensation: $150,000 – $180,000 annually