Senior Program Manager, Department of Computer Sciences

About the role

The Senior Program Manager provides technical, student, and administrative program management for the Department of Computer Sciences at MSU Denver. This role oversees various academic department functions regarding degree programs and student services.

Responsibilities

• Faculty Hiring/Contracts Management - 20%
• Candidate/applicant advisement and guidance on hiring process and associated processing and management of paperwork related to employment contracts or stipend process;
• Employment compliance and documentation;
• Management of HR employment forms and departmental archives.
• Banner Course Creation and Scheduling Management - 20%
• Traditional classroom and online course schedule creation;
• Course and section load balancing;
• Faculty and classroom assignments;
• Mandated scheduling guidelines and requirements;
• Enrollment monitoring and census reporting.
• Departmental Budgets and Finance Management - 20%
• Main office budget planning;
• Departmental/student group travel spending management;
• Expenses tracking and report creation;
• Using Workday for reporting and expense tracking for each fiscal year;
• Preparation of budget review materials and accounting summaries as needed;
• Expense forms and reimbursement processes;
• Trained in MSU Denver Corporate Card for Department of Computer Sciences purchases and acquisitions and managing all budgetary processes through the Workday application.
• Departmental Office Management and Events Coordination - 20%
• Requires experience in program planning, development and assessment for the Department of Computer Sciences;
• Support of operational requirements of department facilities, student lounge and front office;
• Front office communications, front office staffing and continuous coverage of front office supervision of staffing needs and access;
• Scheduling of student appointments with faculty;
• Office supply inventory control and ordering;
• Assists Department Chair and Associate Chair with day-to-day business of department as requested;
• May include limited marketing and promotional duties;
• Provides guidance or limited help to student clubs;
• Coordinates social, alumni, industry advisor, and other departmental events;
• Maintains front office staff and processes to ensure compliance with state and federal laws, including FERPA regulations and applicable public records requirements;
• Works with and trains others on front office support and networking equipment, i.e., copy machine, network printer, and smart conference room equipment.
• Senior Program Management - 15%
• Support full-time faculty members, staff members, and affiliate faculty members;
• Provides senior program management for different major and minor programs within the Department of Computer Sciences.
• Other Duties as Assigned - 5%
• Leads with values by modeling CADRE values through coaching, clear expectations, accountability and conflict resolution that strengthens trust and team effectiveness;
• Lets with operational excellence by aligning team workflows to departmental goals, managing capacity, supporting performance management, and ensuring compliance through clear communication;
• Lets with purpose by translating strategic goals into clear team priorities, guiding decision-making, and supporting employees through change;
• Fosters collaboration by creating an inclusive team culture, encouraging participation, and connecting people and resources to strengthen collective work;
• Promotes equity and belonging by mitigating bias, elevating diverse voices, and responding to the needs of individuals and teams with care and fairness;
• Lets innovation by encouraging professional growth, leveraging diverse perspectives, and supporting creative solutions that improve team effectiveness.

Qualifications

• Minimum of 2 years of relevant experience providing administrative support in a professional setting;
• Bachelor's degree or the equivalent combination of education and experience (please note that two years of experience equals one year of higher education);
• Proactive customer service experience with a focus on problem solving;
• Previous experience in a position that required strong organizational skills and the ability to prioritize projects and workflow;
• Previous experience working with students, faculty, and staff in higher education;
• Demonstrated experience identifying problems, researching solutions, synthesizing information, and communicating outcomes;
• Previous experience working with and preserving confidential documents and information;
• Experience creating promotional and marketing materials;
• Experience managing an office budget;
• Experience with Banner or comparable student information system;
• Experience with supervision and performance management;
• Experience with providing general advising to students;
• Knowledge of MSU Denver/AHEC accounting processes, including purchasing requisition, billing, invoicing, etc.

Preferred Qualifications

• Previous experience working with students, faculty, and staff in higher education;
• Demonstrated experience identifying problems, researching solutions, synthesizing information, and communicating outcomes;
• Previous experience working with and preserving confidential documents and information;
• Experience creating promotional and marketing materials;
• Experience managing an office budget;
• Experience with Banner or comparable student information system;
• Experience with supervision and performance management;
• Experience with providing general advising to students;
• Knowledge of MSU Denver/AHEC accounting processes, including purchasing requisition, billing, invoicing, etc.