Senior Program Manager (Data Collection)

Job Responsibilities

• Oversees multiple data collection projects locally and globally.
• Works with clients and horizontal functions (recruitment, HR, finance, IT) to ensure program success.
• Sets methods of daily production reporting.
• Reviews important data.
• Compiles timekeeping records for management level, approval, and submission.
• Approves time-off requests.
• Helps to drive Lean implementation amongst team members.
• Maintains budget spending for projects.
• Approves equipment requests and spending.
• Conducts interviews for PM and SPM level positions. Decides on hiring.
• Makes regular updates to the client for ongoing projects.
• Addresses project issues on a financial level.
• Collaborates with PMs and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.
• Initiates changes/updates to the process in a timely manner and ensures they are passed down and implemented by other team members.
• Collects and initiates process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members.
• Reviews End of Day (EOD) reporting pertaining to process flow on assigned projects.
• Adds value to the organization by meeting or exceeding all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Program Manager.

Qualifications

• 5+ years experience in project and resource management.
• Fluency in English (written and spoken).
• Experience with using Mac OS.
• Experience managing and strengthening client relationships, serving as the primary point of contact to ensure clear communication, alignment on data requirements, and successful delivery of project outcomes.
• Problem-solver, track record of being able to provide clear suggestions/feedback, and effectively communicate critical information and triage technical issues.
• Detail-oriented problem-solving mindset.
• Organized and focused enough to work independently as a role player within a team environment.
• Contributes innovative ideas regarding process, workflow and automation to maximize efficiency and scalability.