Senior Program Manager - Confluent Business Technology

About the role

This role sits at the intersection of Product, Engineering, and enterprise systems, turning strategic priorities into executable plans and measurable outcomes. The Senior TPM will play a critical role in driving enterprise programs that support new product introductions, Quote-to-Cash capabilities, and major IT integration efforts.

Responsibilities

• Lead large, complex, cross-functional programs from planning through execution and delivery.
• Partner with Business Technology, Product, Engineering, and operational teams to define scope, clarify business value, and translate goals into structured roadmaps.
• Drive programs supporting new product introductions (NPI), especially where Quote-to-Cash systems and enterprise platforms are critical downstream dependencies.
• Coordinate initiatives involving enterprise applications and IT systems integrations, including support for integration efforts tied to IBM and other strategic business changes.
• Create visibility for stakeholders and leadership through consistent status updates, execution dashboards, and clear reporting on progress, issues, and outcomes.
• Partner with teams to improve delivery predictability, execution rigor, and operational readiness across programs.
• Help establish scalable program management practices, governance mechanisms, and cross-functional planning processes within the Business Technology organization.
• Develop a strong understanding of Confluent’s business processes, enterprise systems landscape, and technical constraints in order to influence priorities and execution strategy.

Requirements

Master's Degree Required

• 7+ years of experience in Technical Program Management, Program Management, or related roles within software, SaaS, or enterprise systems environments.
• Proven track record delivering large-scale, cross-functional programs, managing multiple stakeholders, risks, dependencies, and parallel initiatives.
• Strong expertise in Agile program management tools and practices, including Jira for workflow management, tracking deliverables, and reporting progress.
• Excellent communication and stakeholder management skills, with the ability to influence outcomes and build alignment across technical, operational, and executive audiences in a matrixed organization.
• Highly collaborative and execution-focused, with strong attention to detail, experience working with globally distributed teams, and a bias for action in fast-paced, ambiguous environments.

Preferred Education and Technical & Professional Expertise

• Experience within Enterprise/Business Technology environments, including CIO or internal platform organizations, with familiarity across systems such as Salesforce, ERP, billing, and IT engineering platforms.
• Strong understanding of end-to-end enterprise processes and delivery, including Quote-to-Cash, product launch support, and close partnership with Product and Engineering for planning and execution.
• Data-driven program management expertise, including dashboarding/reporting (e.g., SQL, JQL, BigQuery), solid grounding in program management frameworks, and exposure to large-scale initiatives such as M&A or IT integrations (certifications a plus).