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Senior Program Manager, 3P Carriers, US MFN Transportation

Amazon · Seattle, WA · 1 wk ago
Project ManagementFull-time

Carrier Program Strategy and Partnerships

You will own end-to-end carrier programs, including contract negotiations, rate cards, SLAs, and quarterly business reviews. You will define program strategy and shared goals with carrier partners aligned to senior leadership priorities. You will drive carrier onboarding from evaluation through technical integration and launch. You will negotiate commercial agreements and optimize pricing across national and regional carriers. You will identify and scale new carrier capabilities across assigned programs (shipping methods, regional coverage, service tiers). You will monitor carrier performance metrics and lead remediation when service levels are missed.

Operational Excellence

You will build business cases with volume projections and financial models for new carrier partnerships. You will execute cost reduction through rate negotiation and surcharge management. You will contribute to cadenced reporting (MBR, QBR) and present effectively to Directors. You will define and scale SOPs and playbooks that raise the bar for carrier program management across the org.

Technical Partnership

  • You will partner with engineering to define requirements for carrier API integrations, label generation, and tracking.
  • You will coordinate across development teams to deliver technical projects on time.
  • You will build mechanisms to track integration milestones and unblock dependencies.

Stakeholder Management

  • You will represent Amazon in carrier executive meetings and present to senior leadership.
  • You will coordinate across finance, legal, operations, and seller support teams.
  • You will identify and eliminate cross-team dependencies that block program delivery.

About The Team

Join Amazon's US MFN External Fulfillment team, where we build the carrier partnerships and shipping programs that power third-party seller delivery. Our team manages strategic carrier programs with UPS, FedEx, DHL, USPS, and OnTrac across the Buy Shipping platform, millions of packages per quarter. We are expanding into LTL freight, same-day delivery, and value-added services to unlock selection that no automated fulfillment network is designed to serve. We're looking for someone who can own carrier programs end-to-end, drive complex negotiations, build scalable mechanisms, and earn trust with carrier executives and Amazon leadership alike.

Basic Qualifications

  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Preferred Qualifications

  • 5+ years of Business strategy or Non-Tech Program Management experience.
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
  • Knowledge of general AI tools.
  • Experience working cross functionally with tech and non-tech teams.
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).

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