Senior Program Director - Security

Job Description

Join our dynamic team as a Senior Program Director, Security, in Seattle, WA, where you'll play a pivotal role in maintaining exceptional on-site performance at one of our key accounts. You'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services.

Responsibilities

• Provide operational leadership and coordination during security incidents, emergencies, and issues impacting client operations.
• Communicate regularly with key client contacts and regional GardaWorld Branch Teams.
• Build and maintain strong relationships with affiliate accounts.
• Partner with client stakeholders to continuously improve security operations, service delivery, and program effectiveness.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs, specifically assembling and presenting a comprehensive Quarterly Business Review for client stakeholders.
• Operational Oversight
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Collaborate with your Crisis24 partners by supporting their SOW and client deliverables.
• Data and Financial Management
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Communication and Reporting
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Qualifications

• Authorized to work in the United States.
• At least three (3) years of experience as a security manager or similar position.
• Proven track record of handling increasingly complex responsibilities.
• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Able to work independently and anticipate client needs with a proactive approach.
• Experience using relevant security technology and equipment (CCTV, access control, badging, visitor management).
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld.

Pay

$165,000- $175,000 / year

Schedule

Monday through Friday, 7:00 a.m. to 3:00 p.m.