Senior Program Director, Medicaid Eligibility Operations | Onsite in Topeka, KS | Relocation Assistance Available

About the role

Maximus is seeking an experienced Senior Program Director for a large-scale Medicaid Eligibility program in Kansas. This client-facing role provides full ownership of program performance, financial results (P&L), compliance, and service delivery for a complex, mission-critical public sector program.

Responsibilities

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

Requirements

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement.
• Experience leading multiagency call centers or contact center-as-a-service (CCaaS).
• Client relationship management from implementation through maintenance.
• Experience with large-scale telephony.
• Experience managing Medicaid programs.
• Experience implementing innovative technical solutions to solve client needs.
• CRM software experience.
• Must live in or near Topeka, KS
• Must be willing and able to work onsite

Preferred Requirements

• Previous consulting experience.
• Experience leading a contact center startup from initial design through launch and stabilization.
• Certified Project Management Professional (PMP)

Benefits

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Pay

Annual salary range: $180,000.00 - $190,000.00

Schedule

This is an onsite position in Topeka, KS, with relocation assistance available.