Senior Program Coordinator (Hybrid Work Schedule)

About the role

We are seeking a highly organized, strategic, and relationship-driven Senior Program Coordinator to support the execution and ongoing success of our Institutional Group Purchasing Organizations (GPO) & Major programs. In this role, you will serve as the primary day-to-day point of contact for GPO partners, coordinating program execution, facilitating communication, and ensuring operational excellence across the organization.

Working closely with Sales leadership and commercial stakeholders, you will coordinate cross-functional initiatives, support new program implementations, oversee operational processes, and help strengthen strategic partnerships. This role serves as the central connector between our GPO partners and internal teams—including Sales, Operations, Finance, Pricing, Data Management, Marketing, Customer Experience, and IT—to ensure programs are executed efficiently, member needs are addressed, and strategic initiatives remain on track.

Responsibilities

• Serve as the primary day-to-day contact for Institutional GPO partners, coordinating operational activities and ensuring timely communication between external partners and internal stakeholders.
• Coordinate the onboarding and implementation of new GPOs & major programs, facilitating cross-functional execution and ensuring all operational requirements are completed.
• Partner with commercial leadership to support strategic GPO initiatives and execute program enhancements.
• Facilitate meetings with internal teams and external GPO partners to align priorities, communicate progress, resolve operational issues, and track action items.
• Monitor program performance, identify opportunities for process improvements, and recommend operational enhancements that improve partner and member experiences.
• Coordinate reporting, account alignment, member eligibility, and program compliance while maintaining data integrity across business systems.
• Collaborate across Sales, Operations, Finance, Pricing, Marketing, Data Management, Customer Experience, and IT to support successful program execution and continuous improvement.
• Serve as the internal subject matter expert for GPO program operations and partner requirements.

Requirements

• 5+ years of experience managing programs, projects, or strategic business initiatives in a cross-functional environment.
• Proven ability to manage multiple stakeholders, prioritize competing initiatives, and drive projects to successful completion.
• Strong analytical skills with experience developing reports and leveraging data to support business decisions.
• Advanced proficiency with Microsoft Excel and PowerPoint; experience with Salesforce, Tableau, Power BI, Access, or similar reporting tools preferred.
• Exceptional organizational and communication skills.
• Comfortable leading meetings, facilitating collaboration, and influencing without direct authority.
• Resourceful self-starter who thrives in a fast-paced environment.
• Demonstrated ability to identify process improvements and implement scalable solutions.

About the team

We work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Pay

The salary range for this role is $54,800.93 to $73,955.99 annually, based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program and an annual bonus depending on the role.

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or everyday expenses
• Health, dental, and vision insurance
• 401(k) with match
• Employee assistance programs
• Paid time off, paid sick time off, and paid holidays
• Paid parental leave
• Professional development opportunities