Senior Professional Liability Claims Rep

Responsibilities

• Manage an active desk of litigated and non-litigated claims of varying complexity under miscellaneous professional liability coverages.
• Evaluate coverage issues, identify risk transfer opportunities, and draft detailed coverage letters.
• Recognize exposures and ensure reserves are adequate and timely.
• Proactively manage claim resolution, including forming and implementing resolution strategies, settlement valuation, and obtaining settlement authority.
• Manage litigation by selecting appropriate experts, planning, budgeting, and partnering with defense counsel.
• Actively participate in mediations, trials, and other related meetings as needed.
• Maintain adjuster licenses as required and ensure compliance with established guidelines.
• Document claim files thoroughly and accurately.
• Manage allocated loss adjustment expenses through strategic handling and bill review/payment processing.

Qualifications/Requirements

• Education: Bachelor’s degree (BA/BS) required.
• Industry designations such as AIC, SCLA, or CPCU are a plus.
• Experience: Minimum of 3+ years of experience handling professional liability claims preferred. At least 2 years of experience managing an active desk of litigated and non-litigated claims. Experience with Errors & Omissions (E&O) claims is required. Experience with Employment Practices Liability Insurance (EPLI) is highly desired.
• Licenses: Active adjuster license in at least one state is required.
• Skills: Strong analytical, organizational, and time management skills. Excellent written and verbal communication skills. Ability to work independently and meet deadlines in a fast-paced environment. Proficiency in MS Word, Excel, and internet applications. Strong negotiation skills and the ability to execute sound judgment in sensitive situations. Highly attentive to detail and able to prioritize tasks effectively.
• Preferred Knowledge: Prior experience handling litigated claims. Familiarity with managing claims for a variety of professions, including real estate agents, insurance agents, lawyers, accountants, and more. Ability to work collaboratively in a virtual office environment.