Senior Production Support Engineer

Location: Richmond, Virginia (Onsite)
Employment Type: Contract
Duration: 9 months

About the role

This position is for an operational and engineering support role focusing on messaging middleware. The Senior Production Support Engineer will serve as a key liaison between Production and Development teams. The role involves diagnosing issues in large, multi-datacenter, multi-tiered application environments and providing subject matter expertise on a range of technologies.

Responsibilities

• Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.
• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and contribute to the design of resilient messaging architectures for low latency and high throughput.
• Develop software solutions to address manual work or inefficient processes.
• Translate business requirements into technical definitions, reference models, and blueprints for deployment.
• Coordinate with application and infrastructure teams during releases and manage implementation tasks.
• Assist with tracking vendor support tickets and work with a team to resolve urgent production issues.
• Participate in on-call support for the production environment.

Requirements

• Degree in computer science or an equivalent field.
• Minimum of 4 years of programming experience in Perl, Python, Bash, or a C derivative such as C++ or Java.
• 2 to 4 years of experience working in a UNIX/Linux production environment with numerous hosts.
• 2 to 4 years of experience with data structures and databases, including SQL and NoSQL.
• Experience with troubleshooting production applications and participating in an on-call support rotation.

Skills

• Strong knowledge of protocols such as TCP/IP, SSL/TLS, SSH, and SFTP.
• Proficiency with Linux and Windows operating systems.
• Experience with automation using Ansible.
• Familiarity with Git, Bitbucket, Jira, and Wiki.
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and platform operating systems (Windows, Unix).

Preferred Qualifications

• Experience with HSM support, specifically Utimaco and Futurex.
• Knowledge of general information security concepts.
• Programming experience interfacing with web and backend system interfaces.
• Experience supporting multiple authentication methods, such as Kerberos or SiteMinder.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP) and 401K with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.