Senior Product Support Specialist – Underground Drills & Bolters Based in Denver, CO USA
Job Purpose
Sandvik Mining seeks a Senior Product Support Specialist – Underground Drills & Bolters to lead complex technical assignments as Subject Matter Experts (SME), serve as a trusted advisor to customers, and coordinate with internal stakeholders to resolve product-related issues.
Main Responsibilities
Health & Safety: Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, promote continuous safety improvements, and report non-conformities.
Maintenance Advisor: Support site teams on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns.
Problem Analysis & Resolution: Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance.
Knowledge Management & Efficiency Optimization: Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions.
Planning & Reporting: Provide technical input for project documentation; perform system adjustments and product testing during new product launches for the sales area; document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency.
Customer Value Add
Technical Expertise & Advisory: Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions.
Customer Engagement & Solution Development: Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs.
Sales & Operational Support: Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions.
Experience & Education
8+ years Sandvik Equipment Experience
Advanced coaching/trainer experience
Engineering/Technical qualification (degree/diploma)
Product Master Certificate or actively working toward obtaining one within 6 months (plus)
Competencies
Expert Equipment knowledge and skills
Underground Drilling Equipment Rock Drill Technologies
Automation on Sandvik Underground Drilling Offering i-SERIES (expert skills and knowledge)
Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics
Other
Environment and Mobility: Field-based work, willing to travel domestically and internationally
Reports directly to the BLM- Underground Drilling
Pay & Benefits
This role is expected to offer a salary between $133,000 and $150,000 and a bonus opportunity. Benefits include a competitive benefits package of health, dental, and disability insurance, an outstanding 401(k) retirement savings plan, opportunities for professional competence development, training, and career advancement.
How to Apply
For immediate consideration, please apply online at www.home.sandvik/career to the Product Support Specialist position R0082577. Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.