Senior Product Support Engineer

About the role

As a Senior Product Support Engineer you will provide subject matter expertise and on-site support related to the establishment of program operations, training, and maintenance at various locations.

Responsibilities

• Provides technical guidance to the Government team lead and is responsible for delivery of all technical and programmatic requirements for training system deliveries.
• Supports development of training system design documentation to include software development requirements, system requirements, high level design, and recommends changes or modifications as appropriate.
• Supports planning, coordination, and execution of basing and infrastructure activities across multiple locations to enable Government program readiness and sustainment.
• Tracks and oversees system deficiency reporting and analysis as well as analyze plans for deficiency and risk resolution.
• Coordinates across related DoW system communities to gather and incorporate best practices for delivery of effective training solutions.
• Tracks and advises design trades and associated cost, schedule, and technical impacts to requirements.
• Reviews and recommends whether to accept ground system baseline changes.
• Provides project management and technical leadership for engineering activities.
• Coordinates with internal and external stakeholders to track action items, resolve issues, and ensure timely execution of programmatic requirements.

Requirements

• 20+ years' experience of relevant Department of War program experience
• Minimum 2 years’ experience in SAP and/or SCI environment, with at least 1 year within the last 5 years
• Ability to work on high-visibility, mission-critical aspects of a program and perform all functional duties independently
• Ability to communicate both orally and in writing concisely and with technical accuracy
• Ability to translate complex ideas and data into simple, actionable recommendations or easily differentiated courses of action
• Education: Master’s Degree in an Engineering discipline or relevant field
• Clearance: Active TS/SCI

Benefits

• Full range of medical benefits
• 401k
• ESOP
• Paid time off
• Other benefits (dependent on position offered)

Pay

The pay range for this position is $180,000/year to $220,000/year; however, base pay offered may vary depending on established government contract ranges, job-related knowledge, skills, and experience, and other factors. Base pay information is based on market location.