Senior Product Support Engineer

About the role

We're working with a leading telecommunications support provider that helps businesses optimize their technology infrastructure and enhance customer experiences.

Responsibilities

• Provide advanced technical support for customers using embedded systems, real-time operating systems (RTOS), Linux, virtualization technologies, cloud platforms, and development toolchains
• Diagnose and resolve complex technical issues in mission-critical customer environments
• Partner with customers, engineering teams, account teams, and product specialists
• Possibly travel to client AI Innovation Labs in Frisco, TX

Requirements

• Experience with Wind River products and mission-critical customer environments
• Strong knowledge of BSPs, device drivers, embedded hardware, and processor architectures
• Expertise in virtualization, hypervisors, cloud, containers, Kubernetes, OpenStack, or DevOps toolchains
• Background in aerospace, defense, telecommunications, industrial, or other safety-critical systems
• Experience in knowledge-base authoring, premium support, technical training, or escalation leadership

Benefits

• Opportunity to work with cutting-edge embedded systems and cloud technologies
• Collaborative environment with engineering and product teams
• Chance to deliver exceptional customer experiences