Senior Product Specialist

Responsibilities

• Demonstrate the value of a product technology to advance customers' objectives.
• Provide insight and thought leadership to customers concerning the applicability of highly complex products.
• Analyze and apply industry, competition, and market knowledge to present the positive value of our solutions.
• Recommend product and service configurations to assist with any system design and integration necessary.
• Develop and implement a company-wide go-to-market plan, working with all departments to execute.
• Ensure product quality expectations are defined and known across the team.
• Maintain a high level of technical knowledge within the Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• Develop, prepare, and critically review technical reports, technical documents, test procedures, user guides, installation, and maintenance manuals.
• Analyze current STG status to determine the extent of missing contents for Dacor.
• Collaborate with PI Team to add missing models to STG.
• Review Service & Training Manuals and create content for new models prior to launch.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or equivalent Home Appliance experience.
• 2-4 years of experience in Engineering or Technical Field / Home Appliance field.
• MBA or other related advanced degree preferred.

Skills

• Verbal and written communication skills.
• Problem-solving skills.
• Attention to detail.
• Interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Korean Bilingual preferred - not required.