Senior Product Solutions Manager

What You’ll Do

• Drive End-to-End Implementation: Own the technical and operational setup for our customers.
  • Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
  • Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.
  • Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy.
  • Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers.
  • Manage complex data mapping tasks, including provider contact entity linking.
  • Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.
  • Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).
  • Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

What We Look For

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
• Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
• Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation.
• Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs.
• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
• Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.
• Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.