Senior Product Solutions Architect - LLM Observability

Serving the Customer

Serve as the in-house subject matter expert for Datadog’s LLM Observability product
Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting LLM Observability

Creating Technical Collateral

Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community

Building Proofs of Concept

Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments

Advising Product Management

Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience

Qualifications

• You bring a strong software engineering foundation, with hands-on experience building and operating LLM-powered applications in production environments at a large scale, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation details
• You are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and can translate those patterns into the emerging LLM observability domain, including LLM spans, evaluations, and prompt templates
• You have experience with languages such as Python and/or JavaScript/TypeScript
• You are comfortable operating in rapidly evolving, ambiguous technical domains
• You build deep context across teams and translate it into reusable, scalable solutions
• You take ownership from problem definition through implementation and measurable outcomes
• You are highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations
• You are able to sit up to 4 hours, traveling to and from client sites
• You are able to travel via auto, train, or air up to 40% of the time

Bonus Points

• Successful track record with 5+ years experience working as a Solutions Architect or Sales Engineer supporting the AI space
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity
• Experience with LLM application evaluation and testing frameworks