Senior Product Service Engineer
About the Role
We are seeking a well-qualified candidate to join our Product Services Engineering team as a Senior Product Service Engineer. This role focuses on root cause analysis, issue resolution, and customer communication in support of our Analytics portfolio of internal and external energy software platforms. The successful candidate will collaborate with internal teams such as Software Engineering, Data Science, Customer Success, and Business Management to resolve issues and influence the product roadmap based on customer feedback.
Success in this role requires a bias for action, customer advocacy, technical expertise, and strong communication skills.
Responsibilities
- Perform root cause analysis and issue resolution for customer-reported problems.
- Analyze user context to identify usage patterns that lead to support interventions.
- Identify product enhancements and prioritize bug fixes to reduce the need for support.
- Influence the product roadmap by advocating for new features and functionality based on customer feedback.
- Collaborate with Software Engineering, Data Science, Customer Success, and Business Management teams.
Requirements
- Fundamental understanding of renewable energy and storage systems.
- Experience with software applications to resolve customer issues.
- Familiarity with the Unix command line, SQL, and monitoring/observability tools like Grafana or CloudWatch.
- Ability to identify model inputs and outputs and set up a local development environment for debugging and troubleshooting.
- Familiarity with AWS Services including S3, CloudWatch, Lambda, and Step Functions.
- Understanding of the Software Development Life Cycle (SDLC).
Schedule
This is a contract role with a duration of 6 to 12 months, starting as soon as possible.
Location
Minneapolis, MN or West Palm Beach, FL.