Senior Product Owner

What You Will Do

• Influence Product Strategy and Decisions
• Own product direction and day-to-day product decisions for core platform capabilities in alignment with our overall company objectives.
• Define measurable outcomes and priorities that balance stability and retention, customer value, and modernization.
• Partner with Engineering on the overall product roadmap with a focus on determining what will deliver the most value to our clients and our business.
• Be a Hands-On Executor
• Write epics, user stories, and detailed acceptance criteria that engineers and QA can build and test against with confidence.
• Conduct discovery and user research: customer interviews, workflow mapping, pain point validation, and value testing.
• Maintain an organized product ticket backlog for our client-facing teams, while prioritizing the development backlog, refining continuously in partnership with Engineering and ensuring work is ready for development.
• Triage defects and production issues in partnership with Implementation, Client Support and Engineering. Prioritize fixes based on customer impact, risk, and business outcomes.
• Participate in our Agile product development process.
• Stabilize and Evolve a Critical, Complex Platform
• Drive improvements in reliability, performance, accuracy, and usability across complex payroll/compliance workflows.
• Ensure changes preserve the trust we have with our clients by considering and mitigating impacts to their existing workflows.
• Enable Customer Facing Teams Through Product Improvements
• Partner with Support and Implementation to reduce friction, improve tooling, and increase effectiveness with clear, measurable outcomes.
• Use data and feedback loops (support trends, customer escalations, implementation insights, adoption signals) to target improvements that move retention.
• Lead Integration Related Product Work
• Own requirements, documentation and outcomes for integrations with our partners. Translate integration needs into clear product workflows, API requirements, data mapping expectations, and operational support considerations.
• Communicate Releases and Drive Readiness
• Coordinate and deliver release communications (what changed, who it impacts, why it matters, how to use it).
• Partner with Marketing on positioning/enablement, while personally owning release comms and internal readiness.

  What Success Looks Like (First 6–12 Months)

  • You have built strong working knowledge of our platform and the real-world customer workflows it supports.
  • Platform stability improves measurably (fewer high severity incidents, reduced customer pain in top friction areas, improved release confidence).
  • Retention drivers are clearly understood and reflected in a focused, outcome-based roadmap.
  • Modernization begins with a pragmatic plan and sequenced execution without destabilizing the legacy system or forcing breaking changes.

    Required Qualifications

    • Proven, extensive professional experience in product management experience with B2B SaaS products, ideally with complex financial calculations and integrations with payroll or ERP systems.
    • Proven ability to be a strong individual contributor: owning outcomes end to end from discovery to delivery to results.
    • Experience working with legacy systems and improving them incrementally while supporting production reliability.
    • Strong track record partnering closely with Engineering and QA, with comfort going deep into edge cases, tradeoffs, and technical constraints.
    • Demonstrated capability to define and deliver API based integrations, including understanding: Integration patterns (REST APIs, webhooks, file-based interchange where applicable) Data mapping/validation, error handling, reconciliation, and operational support needs
    • Excellent written communication (clear requirements, decision logs, release notes, stakeholder updates).
    • Comfortable working cross functionally with Support, Implementation, Sales, SMEs, and Finance—driving alignment and momentum.
    • Proven experience with Prevailing wage compliance (federal/state/local), certified payroll reporting Union payroll rules, fringes, classifications, rate changes Construction payroll/compliance operations.
    • Experience improving product ops fundamentals: intake/triage, backlog health, release readiness, incident learning loops, customer feedback systems.
    • Working Style Fit, you will likely thrive in this role if you: Like being close to the work: writing, refining, triaging, talking to customers, and shipping continuously. Can balance “keep the lights on” with meaningful forward progress. Prefer influence through clarity and execution over authority or managing a team. Are energized by complexity and can translate it into simple, usable experiences.