Senior Product Owner

About the role

The Senior Product Owner will define and execute product strategy for a portfolio of hospitality commerce solutions that may span ordering, transactions, customer engagement, and supporting technology integrations. This role owns the full product lifecycle, from roadmap and delivery through vendor management, implementation, support, performance, and continuous improvement. The ideal candidate combines product leadership, technical fluency, business insight, and customer empathy. This individual must be comfortable managing multiple products simultaneously, leading cross-functional teams, resolving high-impact issues, and using data to improve customer experience and business results.

Responsibilities

• Product Strategy & Portfolio Management: Define and maintain the vision, strategy, roadmap, and prioritized backlog for multiple products and platforms. Balance customer needs, business objectives, technical constraints, resources, timelines, budgets, and risk across the product portfolio. Gather and prioritize opportunities, requirements, user feedback, operational needs, and market insights to maximize business value. Lead products through iterative discovery, design, development, launch, adoption, optimization, and retirement.
• Product Performance & Accountability: Own the overall performance and success of assigned products throughout their lifecycle. Define and monitor key performance indicators for adoption, engagement, reliability, transaction volume, customer satisfaction, operational efficiency, and financial performance. Use product data, customer feedback, and operational insights to identify performance gaps and drive measurable improvement plans. Communicate product health, risks, opportunities, priorities, and results to business and technology leaders.
• Vendor & Integration Management: Serve as the primary business owner and point of contact for product vendors and technology partners. Manage vendor relationships, roadmaps, contractual commitments, service expectations, performance, escalations, and delivery accountability. Lead the evaluation, onboarding, and governance of third-party solutions and oversee integrations with POS, payments, loyalty, identity, inventory, fulfillment, and other connected systems. Coordinate internal and external teams to meet business, technical, security, compliance, deployment,