Senior Product Owner

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Our services impact the lives of hundreds of thousands of seniors every year. Today, we have over 250 team members, over 7,000 customers extending into over 23,000 sites of care, with products focused on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.

What Sets Activated Insights Apart

• We are at the heart of the healthcare industry's most dynamic sector, addressing the fastest-growing segment of the US population with an ever-growing demand for post-acute and long-term care.
• Our bond with healthcare providers attracts compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on delivering exceptional experiences for employees, customers, and the people in their care.
• A high-performing executive leadership team with success in both public and private equity-backed companies, primarily in high-growth companies focused on the long-term and post-acute care market.
• Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.

About the Role

The Senior Product Owner plays a vital role on our Product team. In this role, you will carry the full Product Owner charter, including product operations, backlog ownership, roadmap scheduling, product expertise, and knowledge base. You will also take deeper technical ownership of vendor integrations and technology partnerships. The role is responsible for platform products, integration capabilities, the single sign-on experience, and shared services supporting the Activated Insights platform. Responsibilities may evolve as business priorities change.

Operating as the technical liaison between partner organizations, customer-facing teams, and Engineering, the Product Owner reads API specifications directly, runs partner and vendor technical calls without an Engineering translator, authors the integration contract defining what the platform accepts from each partner, and validates credentials, access, and data flow personally before any integration is reported ready. The commercial side of partner relationships remains with the Partnerships team; this role owns the technical side from kickoff onward.

Responsibilities

Product Operations and Escalation Management

• Triage escalations from Customer Operations for assigned products and live integrations: reproduce, isolate, and determine break/fix versus configuration versus enhancement.
• Analyze issues across application, database, and integration pipeline layers; provide technical context for Engineering escalations and track them to resolution.
• Monitor recurring issue patterns and systemic risks; convert them into backlog items, runbooks, or clear business and technical requirements.

Backlog Ownership and Sprint Execution

• Own and maintain the backlog for assigned products, including integration pipeline automation, the single sign-on backlog, and data export and data access API capabilities.
• Run sprint planning, scrums, grooming, and review ceremonies with the Engineering squads serving assigned products.
• Validate delivered increments against acceptance criteria; run UAT and coordinate release mechanics.
• Keep roadmap and status data accurate in the systems of record, including epic status and OKR check-ins for assigned products.

Enhancement PRDs and Roadmap Scheduling

• Author enhancement PRDs and integration requirements for Director approval; size and sequence work with Engineering.
• Schedule approved work into the roadmap; communicate slips early with cause and revised dates.

Vendor Integrations and Technology Partnerships

• Participate in and run discovery and technical calls with integration partners, technology vendors, and customers with specific integration requirements.
• Read and evaluate partner API specifications; identify data mapping, authentication, change detection, and volume considerations before commitments are made.
• Author the per-partner integration contract defining the canonical data the platform accepts, the boundary of platform responsibility, and the validation criteria for go-live.
• Test credentials, sandbox access, and end-to-end data flow personally; no integration is reported ready on the basis of received but unvalidated access.
• Drive the integration platform automation backlog that reduces manual provisioning effort over time.

Product Expertise and Knowledge Base

• Develop deep expertise in assigned products and integrations; author and maintain knowledge base articles, integration runbooks, and operational playbooks.
• Answer integration and platform questions from Sales, Marketing, and Customer Operations, including security questionnaires and pre-sales technical support.
• Provide limited sales engineering assistance on qualified opportunities for deals meeting the size threshold set by Product leadership.

Release Quality and GTM Handoff

• Produce release notes and internal release communication for assigned products.
• Hand completed releases to the Director, Product Market Management for the GTM phase.

Requirements

Skills Needed

• Strong analytical and problem-solving skills with a structured troubleshooting approach across application, data, and API layers.
• Fluency reading API documentation and specifications; ability to communicate technical constraints to non-technical stakeholders.
• Excellent written communication for contracts, runbooks, and requirements that other teams execute against.
• Disciplined backlog and ceremony management; comfort operating as the single product voice for the platform products.
• High attention to detail with a focus on validation, accuracy, and repeatable process execution.

Experience and Qualifications

• 4+ years in technical product ownership, solutions engineering, integration analysis, or escalated application support, ideally in SaaS.
• Hands-on experience with REST APIs, data mapping, authentication flows, and integration troubleshooting.
• Demonstrated experience owning vendor or partner integrations end to end, from technical scoping through go-live validation.
• Proven experience in escalated support or Tier II/III environments is a plus.
• Familiarity with agile ceremonies and backlog tools (e.g., Jira, ClickUp).
• Bachelor's degree in information systems, computer science, or equivalent work experience.
• Exposure to healthcare, SaaS, or regulated environments is a plus.

Schedule

• Full time, 40 hours/week
• Monday to Friday

Work Location

Tampa, FL, or Idaho Falls, ID, Remote

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Multiple video meetings each day where web camera use is required.