Senior Product Operations Analyst

Responsibilities

• Lead intake, triage, tracking, and operational coordination processes for product issues and incidents
• Ensure issues are appropriately prioritized, documented, assigned, and progressed through resolution workflows
• Drive operational discipline and consistency across issue management processes
• Identify process gaps, operational risks, and escalation needs while partnering with stakeholders to improve responsiveness and execution
• Own and maintain dashboards, report frameworks, and operational metrics related to product health, incidents, and performance trends
• Analyze recurring issues, systemic product gaps, and operational patterns to identify actionable improvement opportunities
• Deliver actionable insights that influence decisions across Product and Operations
• Maintain and monitor SLAs, operational KPIs, and resolution performance while proactively identifying risks and improvement areas
• Serve as a key operational partner during product incidents, escalations, and cross-functional response activities
• Coordinate communication, dependencies, action tracking, and stakeholder alignment throughout incident resolution processes
• Lead or facilitate post-incident review activities, including root cause analysis, documentation, and improvement planning
• Ensure accountability and follow-through on corrective and preventative actions
• Partner with Product Management and Product Development teams to support product enhancement and new product initiatives
• Contribute operational expertise and analytical support across product lifecycle activities, including requirements gathering, workflow design, solution validation, and process integration
• Support initiatives involving process optimization, automation, AI-enabled workflows, and emerging technology capabilities
• Conduct research, operational analysis, and business process evaluations to identify opportunities that improve scalability, efficiency, and customer outcomes
• Assist in translating business and operational needs into actionable product or process improvement recommendations
• Recommend and help implement improvements to operational processes, reporting structures, and governance practices
• Support the development of operational standards, best practices, and documentation
• Provide guidance and operational support to less experienced team members as needed
• Foster collaboration across Product, Engineering, Operations, and Customer-facing teams

Qualifications

• 5+ years of experience in product operations, business analysis, product support, supply chain operations, or related functions
• Strong analytical, problem-solving, and operational process management skills
• Experience leading cross-functional coordination efforts in fast-paced operational or product environments
• Advanced experience with reporting, dashboards, data analysis, and operational metrics (Excel, SQL, BI tools, etc.)
• Ability to independently manage complex workstreams and influence stakeholders across functions
• Strong communication, organizational, and stakeholder management capabilities
• Experience supporting product development processes, operational transformation, workflow automation, or technology enablement initiatives preferred
• Exposure to AI-enabled solutions, process automation, or scalable operational design concepts is a plus
• Demonstrated ability to identify improvement opportunities and drive operational execution with limited oversight