Senior Product Manager - Virtual Agents and Capacity Intelligence

About the role

We are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. The ideal candidate will lead and coordinate a highly talented and fast-paced team that is responsible for successfully launching new products to market.

Responsibilities

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents
• Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
• Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation
• Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
• Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
• Identify and take action on opportunities for continuous improvement
• Communicate and mitigate risks in order to successfully achieve objectives
• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

Requirements

5+ years of relevant work experience in product management, SaaS products strongly preferred

Data-driven approach to measuring success and quantifying customer outcomes and business impacts

Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others

Proven ability to deliver industry-transforming solutions across web and mobile platforms

Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions

Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources

Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries

Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause

Bias toward action allowing you to move quickly while establishing the foundation for long term success

Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights

Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred

4-year degree from a top university, related graduate degree preferred

A General Manager mindset; MBA desired

Qualifications

Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving.

Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Benefits

Great work is rewarded through Bonusly, peer-nominated awards, and more

Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical

Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more

Pay

Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.