Senior Product Manager, Trust Experience

About the role

The Trust Experience Product Management team’s mission is to provide transparent, seamless and deeply human experiences for buyers and sellers during enforcement. They believe that marketplace integrity is about building an empathetic ecosystem where users understand the rules, have a voice when they disagree, and trust their accounts are protected, all while meeting global regulations and privacy standards.

Responsibilities

• Define a clear vision for your product area, outlining business and customer outcomes that balance enforcement with user remediation and transparency.
• Identify new product opportunities to help sellers anticipate consequential Etsy enforcement actions, under the reasoning behind them and navigate a clear path before their business is disrupted.
• Navigate complex trust scenarios independently and craft plans of bets aligned with team and company goals, while making trade-off decisions that account for speed and quality.

Requirements

• Proven track record of setting a product strategy that solves customer problems.
• Strong communication and stakeholder management skills.
• Experience using qualitative insights and data to make product decisions.
• Passionate about building safe experiences for our members.
• A strong belief in Etsy’s vision, mission and values.

Qualifications

• Full-time position reporting to the Group Product Manager, Trust Experience.
• Eligible for an equity package, an annual performance bonus, and our competitive benefits.
• Based in the United States, with the option to work remotely or in-office once or twice per week depending on proximity to the office.
• Located in the US, with partner teams also located in Dublin and Mexico.

Skills

• Experience in product management.
• Ability to balance data with intuition.
• Strong problem-solving and decision-making skills.

Benefits

• Salary Range: $157,000.00 - $203,000.00
• Equity package
• Annual performance bonus
• Competitive benefits

Pay

• $157,000.00 - $203,000.00

Schedule

• Full-time position