Senior Product Manager, Services
Core Responsibilities
- Define and own the service product roadmap across all equipment families
- Develop structured service offerings including service tiers, SLAs, and lifecycle programs
- Design standardized service scopes, deliverables, and performance expectations
- Build scalable and repeatable service products aligned with delivery capabilities
- Create pricing strategies, margin frameworks, and business cases for service offerings
- Develop subscription, contract, and bundled service models to drive recurring revenue
- Define and execute strategies to improve service attach rates on new equipment sales
- Create lifecycle service programs including maintenance, upgrades, and modernization
- Identify opportunities within the installed base for retrofit and recurring service revenue
- Partner with Digital Services Product Manager to align traditional and digital service offerings
- Translate analytics, monitoring, and AI capabilities into monetizable service products
Additional Responsibilities
- Collaborate with Sales to develop service value messaging and go-to-market strategies
- Partner with Finance to track profitability and optimize pricing structures
- Work with Service Delivery and partners to ensure execution feasibility
- Engage directly with customers to understand lifecycle needs and pain points
- Track and analyze KPIs such as attach rate, renewal rate, and margin performance
- Continuously refine the service portfolio based on operational feedback and market trends
- Identify opportunities for portfolio simplification, expansion, and optimization
Qualifications
- 5–10 years of experience in product management, service strategy, or commercial program development
- Experience defining and launching service offerings or lifecycle programs
- Strong understanding of pricing models, margin structures, and recurring revenue strategies
- Ability to translate operational capabilities into structured commercial offerings
- Strong cross-functional collaboration and stakeholder management skills
- Ability to operate in a fast-paced, cross-functional environment
Preferred Qualifications
- Experience in data center infrastructure, electrical equipment, or industrial services
- Familiarity with OEM service models or lifecycle service programs
- Experience working with SLA-based service contracts and uptime guarantees
- Experience integrating digital or analytics capabilities into service offerings
- MBA or equivalent business and technical experience
What Success Looks Like
- High service contract attach rates across new equipment sales
- Strong recurring revenue growth from service offerings
- Consistent achievement of service revenue and margin targets
- High renewal rates and successful upsell of lifecycle services
- Positive customer experience and strong retention across the installed base
About the Role
This role works closely with Service Operations, Sales, Product Management, Finance, and customers to translate market needs into scalable, profitable service solutions. In partnership with the Digital Services Product Manager, this position ensures that traditional field services and software-enabled offerings are integrated into a unified customer experience.
Benefits
Hyper Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.