Senior Product Manager – Portal

About the role

This role sits within the Portal Product function and reports to the AVP / Director. The team is expected to include a Product Owner, potentially a second PO, and ideally Business Analysts, with further portal resources likely to be added. The focus is on a self-built portal solution that integrates multiple capabilities to improve the overall customer and workforce experience.

Project Overview & Objectives

The key priority is building and delivering the portal capability, with a particular focus on the claims experience for Absence and Group Life & Disability. The portal will also support:

• Billing and administration
• Digital claims intake and management
• Broader customer/workforce experience capabilities

The immediate requirement is someone who can own the strategy, vision, roadmap, and prioritization, while the Product Owner and Business Analysts handle much of the tactical execution. This is a build-focused environment where the priority is delivering capability rather than assessing or challenging existing outcomes.

Requirements

• Direct portal product experience – candidates must have proven experience owning and delivering portal products. This is the key requirement.
• Insurance carrier experience, ideally within Absence and/or Group Life & Disability.
• Strong understanding of the claims journey and claims experience through a portal, with the ability to demonstrate how they have delivered or improved comparable capabilities.
• Proven Product Management leadership with experience owning product strategy, vision, roadmap, and prioritization, including defining and prioritizing Epics.

Candidates who cannot demonstrate direct portal product experience, ideally within an insurance carrier environment and supporting Absence / Group Life & Disability claims, will not be considered.

Qualifications

The strongest candidates will understand both the technology and business/customer context and ideally have experience building comparable portal capabilities within another carrier.

Skills

• Ability to act as a spokesperson for the product across Sales and Distribution
• Passionate and engaging communicator who can create excitement around what is being built
• Strong strategic ownership with the ability to translate vision into clear priorities
• Comfortable working independently and collaboratively

The team environment is relatively relaxed and collaborative.

Key Search Priority

The non-negotiable requirement is direct portal experience, ideally within an insurance carrier environment and specifically supporting Absence / Group Life & Disability claims. Strong product leadership is important, but domain and portal experience will be the key differentiator.