Senior Product Manager - Overages, Shortages & Damages

About the role

The Senior Product Manager is a key member of the Nordstrom Inventory Product Management team, responsible for establishing and executing against a strategic capability roadmap for OS&D (Overages, Shortages & Damages) — Nordstrom's end-to-end exception management capability across the inbound supply chain. This role plays a critical function in unlocking carrier claims recovery, reducing vendor chargeback disputes, eliminating manual paper-based workflows, and improving inventory accuracy across the receiving network.

Responsibilities

• Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain
• Lead product and technical discovery - driving aligned MVP scope, delivery estimates, and prioritized execution
• Possess strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D / exception management
• Partner with supply chain and transportation partners to ground product requirements in operational reality
• Build business cases with finance and business partners that quantify claims recovery, chargeback dispute reduction, and labor savings
• Drive prioritization and alignment across cross-functional business and technology stakeholders, including engineering and operations
• Define product requirements, process flows, data schemas, and system integration specifications in alignment with north star architecture
• Define and measure KPIs for product features — claims recovery, time-to-resolution, dispute reduction, and elimination of manual workflows — and support ongoing system health

Requirements

• Experience: Minimum 5 years’ experience in product management, technology, or operations
• Technical & Domain Expertise: Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D / exception management
• Strategic Vision & Ambiguity: Ability to set a compelling product vision and multi-year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming
• Execution: Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog
• Analytical Skills: Ability to define, measure and analyze processes to identify improvement opportunities
• Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross-functional relationships and drive alignment across engineering, supply chain, and transportation — up to executive leadership

Qualifications

• Experience: Minimum 5 years’ experience in product management, technology, or operations
• Technical & Domain Expertise: Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D / exception management
• Strategic Vision & Ambiguity: Ability to set a compelling product vision and multi-year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming
• Execution: Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog
• Analytical Skills: Ability to define, measure and analyze processes to identify improvement opportunities
• Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross-functional relationships and drive alignment across engineering, supply chain, and transportation — up to executive leadership

Skills

• Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D / exception management
• Ability to set a compelling product vision and multi-year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming
• Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog
• Ability to define, measure and analyze processes to identify improvement opportunities
• Strong written and verbal communication skills, with proven ability to build cross-functional relationships and drive alignment across engineering, supply chain, and transportation — up to executive leadership

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Pay

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.