Senior Product Manager, Order Quality

About the role

This role leads the vision, strategy, and execution of products focused on improving fulfillment order quality and customer satisfaction. You will shape experiences that help customers discover items, communicate preferences, and navigate replacement workflows with greater confidence. The position sits at the intersection of customer, shopper, retailer, and operational experiences in a complex physical environment. You will own a product roadmap from discovery through scaled launch, using data and experimentation to drive measurable outcomes. Close collaboration with engineering, design, research, data science, operations, partnerships, legal, and privacy teams will be central to your work. The role also provides an opportunity to explore AI and LLM technologies to improve product experiences. Success will require strong product judgment, analytical rigor, stakeholder influence, and an ability to move quickly while maintaining high standards.

Responsibilities

• Own the end-to-end product vision, strategy, and roadmap for Order Quality within a fulfillment environment.
• Drive product initiatives from early discovery and concept development through execution, launch, iteration, and scaled adoption.
• Identify opportunities to improve item discovery, replacement workflows, and customer preference management.
• Develop experiences that support reliable fulfillment for customers and retailers while enabling efficient picking workflows for shoppers.
• Partner with design and user research teams to understand customer and shopper needs and translate insights into product opportunities.
• Build a deep understanding of in-store retail and fulfillment experiences to inform product decisions.
• Define clear product success metrics aligned with engagement, conversion, retention, customer satisfaction, and commercial outcomes.
• Establish and manage a rigorous experimentation program, including A/B and multivariate testing.
• Use quantitative and qualitative data to prioritize initiatives, evaluate results, and make informed product tradeoffs.
• Explore and incorporate AI and LLM technologies where they can meaningfully improve shopper and customer experiences.
• Collaborate with engineering, data science, operations, partnerships, legal, and privacy teams to deliver products respons