Senior Product Manager, Market Expansion – Merchant Central
About the role
NMI's SaaS products power how ISOs and ISVs manage their entire merchant lifecycle—from pipeline and onboarding to underwriting, boarding, residuals, and support. This role exists to change that by taking Merchant Central global.
Responsibilities
Take the lead on the international expansion roadmap for Merchant Central, phased by market: Canada first, then UK/EU, then determine what comes next.
Lead the integration of new strategic processors into Merchant Central from end to end—partner with Engineering on API specs, boarding flows, processor-specific configurations, local payment methods, and reconciliation.
Research and document market requirements for each new geography: local payment methods, regulatory constraints, currency, language (ex French for Quebec), data residency, and compliance frameworks.
Write detailed user stories, acceptance criteria, and bug reports for the delivery team—you own delivery and strategy.
Manage the product backlog: groom, prioritize, and sequence work to keep the team moving with clarity on scope and dependencies.
Run or actively participate in sprint ceremonies: planning, review, retrospectives; own delivery visibility for your roadmap.
Define the go-to-market approach for each market launch: positioning, partner messaging, launch readiness checklist, and sales/channel enablement.
Partner with Product Marketing to develop external-facing content and messaging for new geographies—you understand what makes Canada (or the UK) different and you help us say it clearly.
Build competitive intelligence for each target market: who are the incumbents, what do ISOs and ISVs expect, and where does NMI have a differentiated angle.
Partner with Legal, Compliance, and Finance on local licensing, data privacy (PIPEDA in Canada, GDPR in EU), tax treatment, and operational requirements.
Define and track success metrics for each market launch: partner adoption, merchant volume, onboarding completion rates, and product utilization by geo.
Use AI tools actively—market research, requirement synthesis, competitive analysis, documentation drafting—and bring that speed to your workflow.
Requirements
Minimum Requirements: 5+ years in product management with at least 3 years in payments, fintech, or B2B SaaS.
Hands-on product owner experience: you write user stories and acceptance criteria (or use AI to do so), manage Jira backlogs, and stay close to engineering through delivery.
Strong understanding of payment localization: local payment methods, processor integrations, currency handling, regulatory compliance, and operational differences by market.
GTM instincts: you've supported or led a product launch in a new market, contributed to positioning or messaging, and understand what it takes to enable a sales or channel team in an unfamiliar geography.
Data-driven: you define success metrics before you build and you use data to evaluate what's working.
Excellent written communicator: your stories are clear, your requirements leave no room for interpretation, and your stakeholder updates are concise.
Familiarity with AI tools for product work: market research, spec drafting, synthesis, analysis.
Qualifications
Preferred Qualifications: Direct experience with the Canadian payments ecosystem, familiarity with Canadian regulatory requirements, experience with UK/EU payment regulation, familiarity with SaaS CRM, merchant lifecycle, or partner-facing management platforms, familiarity with Jira and agile delivery in a cross-functional product engineering environment.