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Jobs · Marketing · Pennsylvania

Senior Product Manager – Fulfillment Value-Added Services (VAS)

ShipMonk · Pittston, PA · 3 mo ago
MarketingFull-time

About the role

ShipMonk is seeking a Senior Product Manager – Fulfillment Value-Added Services (VAS) to lead the development of specialized fulfillment solutions. This role involves translating complex, multi-step projects into seamless, system-driven transactions, ensuring that custom requests are efficiently handled and scaled.

Desired Experience

  • Educational background: Bachelor’s degree or equivalent practical experience.
  • Product management experience: 5+ years, preferably in logistics, manufacturing, or e-commerce tech.
  • Operational expertise: 2+ years of experience with WMS, kitting logic, or BOM management.

Skills & Responsibilities

  • Customer Research: Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.
  • VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment, turning "Special Projects" into standard, scalable offerings.
  • Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
  • Workflow Architecture: Design "Cart-to-Floor" flows to ensure seamless translation of customer requests into digital tasks.
  • Complexity Breakdown: Deconstruct complex kitting projects into system-driven, step-by-step digital transactions to minimize errors and maximize efficiency.
  • Personalization Tech Integration: Integrate engraving, embroidery, and custom labeling technologies into the fulfillment stack.
  • Operational Engineering: Optimize "Special Project" stations to match digital workflows and improve throughput.
  • Scalability & Automation: Transition manual projects to automated processes that can scale globally.
  • Merchant Enablement: Develop intuitive interfaces for merchants to configure their own "Value-Added" rules.
  • Data-Driven Decisions: Use operational KPIs to identify and resolve bottlenecks in the kitting process.
  • Cross-functional Collaboration: Facilitate communication between Sales, Engineering, and Operations teams.

About ShipMonk

ShipMonk is a growth partner for ecommerce and DTC brands, providing cutting-edge technology and a global fulfillment network. Our 12+ owned and operated fulfillment centers cover the US, Canada, the UK, and Mainland Europe, eliminating the need for outsourcing and ensuring consistent quality. We offer a proprietary AI-powered platform for real-time inventory visibility, unparalleled support, transparent pricing, and continuous technological advancement.

Why ShipMonk?

  • Global Fulfillment Network: 12+ owned and operated fulfillment centers across multiple continents.
  • Proprietary Technology: AI-powered platform for real-time inventory and order visibility.
  • Unrivaled Support: Hands-on, local support available at every fulfillment center.
  • Transparent Pricing: All-inclusive pricing with no hidden fees.
  • Committed to the Future: Annual investment of over $10 million in R&D.

Core Values

  • Merchant-first: Focus on empowering merchants to grow their businesses.
  • People make ShipMonk: Invest in our team and foster a supportive environment.
  • Own it: Take responsibility for our work, our mistakes, and our successes.
  • Get sh*t done: Embrace a fast-paced, high-growth culture that values action and results.
  • Change the score: Continuously innovate and improve to stay ahead of the competition.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for ecommerce and DTC brands. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

  • Global Fulfillment Network: 12+ owned and operated fulfillment centers spanning the US, Canada, the UK, and Mainland Europe.
  • Proprietary Technology: AI-powered platform for real-time inventory and order visibility.
  • Unrivaled Support: Hands-on, "mom and pop" support available at every fulfillment center.
  • Transparent Pricing: All-inclusive pricing with no hidden fees.
  • Committed to the Future: Annual investment of over $10 million in R&D.

Core Values

  • Merchant-first: Focus on empowering merchants to grow their businesses.
  • People make ShipMonk: Invest in our team and foster a supportive environment.
  • Own it: Take responsibility for our work, our mistakes, and our successes.
  • Get sh*t done: Embrace a fast-paced, high-growth culture that values action and results.
  • Change the score: Continuously innovate and improve to stay ahead of the competition.

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