Senior Product Manager - Engagement Products

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

About the role

We are seeking a Senior Product Manager to lead the development of engagement-driven products that power connected, multi-participant commerce environments. This role will focus on creating seamless, high-frequency experiences that connect consumers, merchants, and partners through a unified platform. You will play a critical role in driving user adoption, retention, and transaction growth by building and scaling capabilities across wallets, acquiring, loyalty, offers, and partner integrations.

Responsibilities

• Define and execute product strategy for engagement products that drive user adoption, retention, and transaction frequency with a strong focus on SMB merchant needs and business growth.
• Design and scale consumer engagement experiences, including wallet interactions, in-app journeys, and contextual commerce.
• Build and optimize loyalty, rewards, offers, and gamification capabilities to increase repeat usage and share of wallet, creating compelling merchant-funded and consumer-facing loyalty experiences that drive customer retention and increased payment volume.
• Develop merchant and partner engagement models, enabling participation through promotions, advertising, and value-added services, with particular emphasis on helping SMB merchants acquire, engage, and retain customers through integrated payment and loyalty solutions.
• Identify and deliver opportunities to connect physical and digital experiences (e.g., in-location ordering, partner integrations, event-based engagement).
• Own the end-to-end product lifecycle from concept through launch and continuous optimization.
• Partner with Engineering, Design, and Partnerships to deliver scalable, high-impact solutions.
• Leverage data and experimentation to improve engagement metrics, conversion, and monetization.
• Support monetization strategies tied to engagement, including affiliate models, sponsored offers, and partner-driven revenue streams.
• Ensure compliance with regulatory, privacy, and data usage requirements across markets.

Qualifications

• 5–8+ years of product management experience, with a focus on consumer engagement, merchant engagement, growth, or digital platforms.
• Experience building products for SMB merchants within payments, acquiring, or commerce ecosystems is strongly preferred.
• Experience building or managing wallets, loyalty programs, marketplaces, or ecosystem-based products.
• Strong understanding of behavioral design, incentives, and engagement mechanics.
• Experience with data-driven product development, including experimentation and performance optimization.
• Familiarity with multi-sided platforms and integrating third-party partners.
• Ability to translate complex ecosystems into simple, intuitive user experiences.
• Strong cross-functional leadership and stakeholder management skills.
• Experience in fintech, payments, or commerce platforms is a plus.